Where are the beaTunes logs?
The location of your logs directory depends on your operating
system and version of beaTunes.
From beaTunes 2.1 on they are:
- OS X:
[your_home]/Library/Logs/beaTunes - XP:
c:\Documents and Settings\[username]\Local Settings\Application Data\tagtraum industries\beaTunes\logs - Vista/Windows 7:
c:\Users\[username]\AppData\Local\tagtraum industries\beaTunes\logs
Note that the Windows Explorer may hide the folder
AppData from you. To navigate to it, you can simply
type it into the Explorer navigation bar or tell Explorer to
show hidden files.
On OS X the directory denoted as [your_home] or
~ is not your harddrive, but your
home directory. You can get to it by opening a Finder
window and clicking on the little house icon.
Also, starting with Lion, OS X hides the Library
folder from you. To get to it, use
the Go menu in Finder.
Up to (and including) beaTunes 2.0 the locations are:
- OS X:
[your_home]/Library/Logs/beaTunes - XP:
c:\Documents and Settings\[username]\.beaTunes\logs - Vista/Windows 7:
c:\Users\[username]\.beaTunes\logs
If you are ever asked to send the logs to support,
please zip (using zip, tar or tgz - please don't make this
harder than necessary by using obscure compression tools) the
entire folder and not just single files. The resulting
archive should have a reasonable size, as these text only files
compress really well.
Please also refrain from simply copying and pasting parts of the
log into a message in this forum.
Thank you.