cannot import itunes library on windows

Gorey's Avatar


01 Jun, 2010 07:37 AM


I am a big fan of beatunes and using it on my Mac succesfully. However when I download the trial version on Windows based laptop it does not import my iTunes library. when I try to import the library it gives the below error message. could you please help me to solve the problem before buying a licence.


  1. Support Staff 1 Posted by hendrik on 01 Jun, 2010 07:41 AM

    hendrik's Avatar

    Hi Gorey,

    I have not seen this problem before - could you please send me your logs? tells you where they are.

    Also, please attach a zipped version of your iTunes Music Library.xml file.



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