Joe Settles's Avatar

Joe Settles

22 May, 2010 06:48 PM

I hate to be a bother but I'm also still having trouble getting rid of these annoying duplicate files in my iTunes. I chose the option to select the highest bitrate and delete the others this last time around. It seemed to work at first and this time I didn't delete any of my "usable" files. However; when I checked my music list, I can clearly see there are still several thousand duplicate files. I'm guessing it's because certain duplicate files have the exact same bitrate and that's why it won't delete them. I'm really scared to use the option "keep first installed" or "most played" because it may delete the only usuable file i have. Confusing I know but basically I discovered that by restoring missing iTunes files creates a new date on the file. When I select keep first installed file (which is not really there) beaTunes deletes the newly restored file. It would be nice to just have a catch all selection to "disable" or "uncheck" the duplicate file. Better yet, beaTunes let's us have the option of creating a temporary back up file to revert back to, in the event the selection to delete was in error. Thanks in advance for your help.

  1. Support Staff 1 Posted by hendrik on 23 May, 2010 08:20 PM

    hendrik's Avatar

    Hi Joe,

    in most case beaTunes moves the file into the trash, i.e. it does not actually delete the files. In some cases, e.g. when you are using a network drive this does not work however. You might want to test what exactly happens..

    Regarding not catching all duplicates... did you run the inspection multiple times and does beaTunes also report no duplicates?

    Do you think, beaTunes does not delete some files, even though it says it did? If so, I'd like to look at a log, right after you committed the inspection solutions. This page helps you to find the logs: http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune... - please zip the whole folder.



  2. 2 Posted by Joe Settles on 23 May, 2010 08:36 PM

    Joe Settles's Avatar

    OK. Will do.

    hendrik <[email blocked]> wrote:

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