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does analyse work with free trial version

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Christoph Wagner

14 May, 2010 12:21 PM

Hi,

i just found your Website and wanted to try it out and followed the steps mentioned on http://www.beatunes.com/itunes-track-identification.html

I selected one song and after hitting analyse nothing happens. Is the feature disabled in the free trial?

Best Wishes

Christoph

1. Support Staff 1 Posted by hendrik on 14 May, 2010 12:25 PM

   

   Hi,

   no, this feature is not disabled in the trial.
   Does really nothing at all happen? No dialog, nothing?

   -hendrik

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2. 2 Posted by Christoph Wagne... on 14 May, 2010 01:11 PM

   

   Hi,

   nothing at all, same result as pressing cancel instead of analyze :(

   Christoph

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3. Support Staff 3 Posted by hendrik on 14 May, 2010 01:15 PM

   

   Hi,

   can you please send me your logs so that I can take a look at this?
   Here's where you find them:
   http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...

   Thanks,

   -hendrik

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4. 4 Posted by Christoph Wagne... on 14 May, 2010 01:24 PM

   

   Hi,

   here they are:

   ==== Fri May 14 15:08:54 CEST 2010 ====
   beaTunes 2.1.7, built April 24, 2010 9:27:00 AM CEST, id 3012831427036922876
   Copyright (c) 2006-2010 tagtraum industries incorporated
   All Rights Reserved.
   http://www.tagtraum.com/
   http://www.beatunes.com/
   JVM : Java HotSpot(TM) 64-Bit Server VM
   VM Version : 14.3-b01-101
   VM Vendor : Apple Inc.
   RE Version : 1.6.0_17
   OS : Mac OS X 10.6.3, x86_64
   Leopard : false
   SnowLeopard : true
   Vista : false
   Classpath : /Applications/beaTunes2.app/Contents/Resources/Java/core-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/core-osx-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/ubermusic-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/tunes-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/beatunes-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/amazon-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/nucleus-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/obstunes-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/audiokern-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/japlscript-2.1.7.jar:/Applications/beaTunes2.app/Contents/Resources/Java/log4j-1.2.14.jar:/Applications/beaTunes2.app/Contents/Resources/Java/xmlbeans-2.4.0.jar:/Applications/beaTunes2.app/Contents/Resources/Java/forms_rt-6.0.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/xom-1.1.jar:/Applications/beaTunes2.app/Contents/Resources/Java/commons-codec-1.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/hibernate-core-3.3.2.GA.jar:/Applications/beaTunes2.app/Contents/Resources/Java/hibernate-commons-annotations-3.1.0.GA.jar:/Applications/beaTunes2.app/Contents/Resources/Java/asm-2.2.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/antlr-2.7.6.jar:/Applications/beaTunes2.app/Contents/Resources/Java/asm-2.2.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/asm-commons-2.2.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/asm-tree-2.2.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/asm-util-2.2.3.jar:/Applications/beaTunes2.app/Contents/Resources/Java/hibernate-annotations-3.4.0.GA.jar:/Applications/beaTunes2.app/Contents/Resources/Java/jta-1.1.jar:/Applications/beaTunes2.app/Contents/Resources/Java/dom4j-1.6.1.jar:/Applications/beaTunes2.app/Contents/Resources/Java/commons-collections-3.1.jar:/Applications/beaTunes2.app/Contents/Resources/Java/c3p0-0.9.1.jar:/Applications/beaTunes2.app/Contents/Resources/Java/h2-1.0.79.jar:/Applications/beaTunes2.app/Contents/Resources/Java/timingframework-1.0.jar:/Applications/beaTunes2.app/Contents/Resources/Java/jaudiotagger-1.0.9.jar:/Applications/beaTunes2.app/Contents/Resources/Java/mac_widgets-0.9.5.jar:/Applications/beaTunes2.app/Contents/Resources/Java/forms-1.2.1.jar:/Applications/beaTunes2.app/Contents/Resources/Java/jul-to-slf4j-1.5.8.jar:/Applications/beaTunes2.app/Contents/Resources/Java/slf4j-api-1.5.8.jar:/Applications/beaTunes2.app/Contents/Resources/Java/slf4j-log4j12-1.5.8.jar:/Applications/beaTunes2.app/Contents/Resources/Java/ejb3-persistence-1.0.2.GA.jar:/Applications/beaTunes2.app/Contents/Resources/Java/hibernate-c3p0-3.3.2.GA.jar:/Applications/beaTunes2.app/Contents/Resources/Java/javassist-3.10.0.GA.jar:/Applications/beaTunes2.app/Contents/Resources/Java/json-simple-1.1.jar
   Java Home : /System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home
   Extension Dirs: /Users/christoph-wagner/Library/Java/Extensions:/Library/Java/Extensions:/System/Library/Java/Extensions:/System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/ext
   File Encoding : MacRoman
   Default Locale: de_DE
   Strings Locale: de
   Locale : de
   Registration :
   Processors : 2
   Environment : {SHELL=/bin/bash, HOME=/Users/christoph-wagner, TMPDIR=/var/folders/Sb/SbZNDjujFzi3bKLggaTt4k+++TI/-Tmp-/, LOGNAME=christoph-wagner, Apple_PubSub_Socket_Render=/tmp/launch-hCZNRB/Render, __CF_USER_TEXT_ENCODING=0x1F5:0:3, JAVA_LIBRARY_PATH=/Applications/beaTunes2.app/Contents/Resources/Java:/System/Library/PrivateFrameworks/JavaApplicationLauncher.framework/Resources, PATH=/usr/bin:/bin:/usr/sbin:/sbin, SSH_AUTH_SOCK=/tmp/launch-B4kfrz/Listeners, COMMAND_MODE=unix2003, DISPLAY=/tmp/launch-7hJyUW/org.x:0, USER=christoph-wagner}

   thanks

   Christoph

   • beaTunes.log 1.21 MB
   • system-error.log 205 Bytes
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5. Support Staff 5 Posted by hendrik on 14 May, 2010 01:55 PM

   

   Hi!

   Die Logs zeigen, dass alles wie gewuenscht funktioniert.
   Zum Beispiel "Helmut K." von den Aerzten.
   BeaTunes hat das Genre auf "Rock" gesetzt, die Tracknummer auf 11 und das Jahr auf 1987.

   Vielleicht werden die Aenderungen nur in beaTunes nicht korrekt angezeigt - in iTunes sollten sie aber unmittelbar zu sehen sein.

   Hoffe dies hilft,

   -hendrik

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6. 6 Posted by Christoph Wagne... on 14 May, 2010 03:32 PM

   

   Hi,

   ja, wenn ich auf Überschreiben der vorhanden Werte gehe, dann klappt jetzt auch alles, wobei ich mit den Genres noch nicht glücklich bin, weil er da halt Sean Paul als electronic und Die Ärzte als Rock kennzeichnet... Aber das liegt an der Datenqualität und nicht an Eurem Produkt ;)

   Danke und schöne Grüße

   Christoph

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7. Support Staff 7 Posted by hendrik on 14 May, 2010 05:05 PM

   

   Ja, das sind leider MusicIP's Daten (nicht unsere) und bei Genres sind
   sich die Menschen ja ohnehin oft uneinig...

   -hendrik

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8. 8 Posted by Christoph Wagne... on 18 May, 2010 08:49 AM

   

   Hi Hendrik,

   so jetzt hat mich die Trial soweit überzeugt, hab mir die Vollversion geholt und lauf schon ins erste Problem rein:

   Inspektion der Mediathek, ich wähle gefühlte 100 Songs an, um die CD-Nummer entfernen zu lassen. Dann mach ich Lösungen anwenden und dann kommt obiger Status und nix geht mehr... Man kan beatunes nur noch über Prozess sofort beenden killen. :(

   Nur das bealog ist von heute:

   Kannst helfen?

   SG

   Christoph

   • Bildschirmfoto_2010-05-18_um_10.44.29.png 97.8 KB
   • beaTunes.log 2.84 MB
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9. Support Staff 9 Posted by hendrik on 18 May, 2010 08:54 AM

   

   beaTunes scheint beim Reden mit iTunes zu haengen. Falls irgendwelche iTunes Dialoge offen sind, muessen die geschlossen werden..

   Davon ab, bitte immer das gesamte Log-Verzeichnis zippen - da gibt's halt noch mehr Sachen, die ich sonst evtl. uebersehen und gezippt ist es halt auch kleiner, da sich diese Text-Dateien sehr gut zippen lassen.

   Gruesse,

   -hendrik

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