empty playlists

Clayton King's Avatar

Clayton King

09 May, 2010 02:43 PM

I'm sure I'm doing something wrong... I select several songs of a similar color in beaTunes and then choose Create Playlist from Selection. I give the playlist a name. Then when I'm in iTunes, I see the playlist, but it's empty. When i go to beaTunes, same thing - the playlist is there but no songs.

Am I doing something incorrectly?

  1. Support Staff 1 Posted by hendrik on 09 May, 2010 03:09 PM

    hendrik's Avatar

    Hi Clayton,

    most likely you are doing everything right...
    Which version of beaTunes are you using?
    On what operating system?



  2. 2 Posted by Clayton King on 09 May, 2010 04:41 PM

    Clayton King's Avatar

    I'm using beaTunes 2.1.7 on Vista Home Premium

  3. Support Staff 3 Posted by hendrik on 10 May, 2010 08:31 AM

    hendrik's Avatar

    Thanks for the info. Can you please reproduce the issue, shut down beaTunes and then send me a zip file of your log directory?



    PS: To find the logs, please see http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...

  4. 4 Posted by Clayton on 11 May, 2010 02:02 PM

    Clayton's Avatar

    Sadly, Hendrick, the beaTunes.log file is a zero byte file. Apparently, it's not being written to...

  5. Support Staff 5 Posted by hendrik on 11 May, 2010 02:58 PM

    hendrik's Avatar

    There are two beaTunes log files and one of the is empty - it's the
    other one I'm interested in.
    Please take another look at the FAQ entry to find the correct path to
    the log files.



  6. 6 Posted by Clayton P. King on 11 May, 2010 03:19 PM

    Clayton P. King's Avatar

    Hendrik - here's the file.

    -----Original Message-----
    From: hendrik [mailto:[email blocked]]
    Sent: Monday, May 10, 2010 4:34 AM
    To: [email blocked]
    Subject: Re: empty playlists [Problems]

  7. Support Staff 7 Posted by hendrik on 14 May, 2010 07:21 AM

    hendrik's Avatar

    Hi Clayton,

    thanks for the logs. I played around with this one for a little while and it seems that this problem occurs when the selected files does not exist anymore (perhaps just one not existing file is sufficient), i.e. the file cannot be found.

    To verify this, can you please try the same with just one file that you are certain still exists on your system?



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