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beatunes appears to be "Locked"

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dcb601

15 Apr, 2010 09:04 PM

i can't get into my beatunes. i get an error message that says it is locked. i've tried answering yes several times, and tried answering no several times. not change or access regardless. do i need to uninstall and reinstall? (also sent crash reports each time i tried to use it)

1. 1 Posted by dcb601 on 15 Apr, 2010 09:06 PM

   

   i'd like my question to go to tech support and a reply back to my email address

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2. 2 Posted by dcb601 on 15 Apr, 2010 09:10 PM

   

   follow-on info -
   i'm using win xp

   and beatunes 2.1.4.

   ----- Original Message -----
   From: "beaTunes" <[email blocked]>
   To: [email blocked]
   Sent: Thursday, April 15, 2010 2:06:04 PM GMT -08:00 US/Canada Pacific
   Subject: beatunes appears to be "Locked"

   Hey dcb601,

   thanks for your email. It's been added to the queue and I'll be taking a look as soon as I can.
   Usually, I try and respond to requests within 24 hours.

   If this email is about a beaTunes bug, please make sure you let me know, which versions of beaTunes and iTunes you are using. Also, please let me know, what operating system version you are using.

   I'll send an email to you (at [email blocked]) when I update your request.

   Thank you!

   tagtraum industries incorporated
   http://www.beaTunes.com/
   http://www.tagtraum.com/

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3. Support Staff 3 Posted by hendrik on 15 Apr, 2010 10:51 PM

   

   Hi,

   Do you see any other error message?
   In either case, please send me your logs. There is an Faq entry in
   this forum, which describes where to find them.

   Thanks!

   -hendrik

   Am 15.04.2010 um 23:12 schrieb dcb601 <[email blocked]
    >:

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4. Support Staff 4 Posted by hendrik on 15 Apr, 2010 11:17 PM

   

   Here's that FAQ entry:

   http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...

   -hendrik

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