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Registration details don't match with details I gave when I downloaded the trial 2.1.5, then I downloaded 2.1.6, then purchased it.

• Edit

Dave Bowman

14 Apr, 2010 10:30 PM

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Hi, I entered the reg key LSTY-RLBB-LUSS-ZKRL, my name as David John Bowman and also Dave Bowman along with [email blocked] but both times it said that it didn't recognise it. Could you tell me what I would needs to do to correct this? Thanks very much

if you experienced a crash or other abnormal behavior, you might want to attach log files from C:\Users\Home\AppData\Local\tagtraum industries\beaTunes\logs

• beaTunes: 2.1.6
• JVM: Java HotSpot(TM) Server VM
• Version: 14.3-b01
• Vendor: Sun Microsystems Inc.
• OS: Windows 7 6.1, x86
• Registered as:

1. Support Staff 1 Posted by hendrik on 15 Apr, 2010 06:36 AM

   

   Hi David,

   there is no difference between 2.1.5 and 2.1.6 and you hav to enter the name and key exactly as it appears in the license mail, then it should work.

   If you are still having trouble, please take a screenshot of what you entered before you hit the register button - maybe I can spot the problem in your entries.

   Thanks,

   -hendrik

   • Edit

2. 2 Posted by Dave Bowman on 15 Apr, 2010 10:31 PM

   

   Hi, I haven't started using it to know if I've got that bug or not.

   Windows 7.

   Thanks.
   --------------------------------------------------
   From: "beaTunes"
   <[email blocked]>
   Sent: Thursday, April 15, 2010 1:01 AM
   To: <[email blocked]>
   Subject: Registration details don't match with details I gave when I
   downloaded the trial 2.1.5, then I downloaded 2.1.6, then purchased it.

   >
   > Hey Dave Bowman,
   >
   > thanks for your email. It's been added to the queue and I'll be taking a
   > look as soon as I can.
   > Usually, I try and respond to requests within 24 hours.
   >
   > If this email is about a beaTunes bug, please make sure you let me know,
   > which versions of beaTunes and iTunes you are using. Also, please let me
   > know, what operating system version you are using.
   >
   > I'll send an email to you (at [email blocked]) when I update
   > your request.
   >
   > Thank you!
   >
   > tagtraum industries incorporated
   > http://www.beaTunes.com/
   > http://www.tagtraum.com/
   >
   >

   • Edit

3. 3 Posted by Dave Bowman on 15 Apr, 2010 10:34 PM

   

   Hi, sorted it, case sensitive.

   Thanks.

   --------------------------------------------------
   From: "hendrik"
   <[email blocked]>
   Sent: Thursday, April 15, 2010 7:38 AM
   To: <[email blocked]>
   Subject: Re: Registration details don't match with details I gave when I
   downloaded the trial 2.1.5, then I downloaded 2.1.6, then purchased it.
   [Problems]

   • Edit

4. Support Staff 4 Posted by hendrik on 15 Apr, 2010 10:56 PM

   

   Good. Thanks for letting me know!

   -hendrik

   Am 16.04.2010 um 00:51 schrieb Dave Bowman <[email blocked]
    >:

   • Edit

5. hendrik closed this discussion on 15 Apr, 2010 11:16 PM.