Home → Problems →

problem with synchronisation: timeout

• Edit

Andrea Riela

05 Apr, 2026 10:43 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2026-04-06-004158.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

* beaTunes: 5.2.36
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.29+12-LTS
* Vendor: BellSoft
* OS: Mac OS X 26.4, x86_64
* Library: FileSystem
* Memory: 92m - 6144m
* Registered as: Andrea Riela

I've sent the log

Andrea

1. 1 Posted by Andrea Riela on 05 Apr, 2026 10:47 PM

   

   for your information, the library is on a SMB shared directory on my NAS. while I was trying to sync, I've started also a ping to the NAS, and I never missed a packet. but the App stopped the sync due to timeout, around 50% of the process.

   • Edit

2. Support Staff 2 Posted by Hendrik Schreib... on 06 Apr, 2026 01:36 PM

   

   Hey Andrea,

   The timeout has nothing to do with the network connection. It seems that somehow a file is being written and read at the same time. Can you try to restart beaTunes and then sync via File -> Synchronization, before you do anything else?

   Thanks,

   -hendrik

   • Edit

3. 3 Posted by Andrea Riela on 07 Apr, 2026 09:12 AM

   

   yep, it seems if I restart and then sync before doing anything else, it works perfectly. If I do it keeping open the app, it doesn't work. But at least now I have a good workaround :) thanks man!

   • Edit

4. Support Staff 4 Posted by Hendrik Schreib... on 07 Apr, 2026 09:22 AM

   

   When you sync while beaTunes has been running for a while and it fails: Is some other beaTunes process running? Like analysis? How do you trigger sync? Manually or via "Window activation"?

   • Edit

5. 5 Posted by Andrea Riela on 07 Apr, 2026 10:06 AM

   

   no other beaTunes process running. I do analysis after sync. And I do sync always via file - Synchronisation

   • Edit

6. Support Staff 6 Posted by Hendrik Schreib... on 07 Apr, 2026 02:00 PM

   

   Hm. That should always work. :-/

   • Edit