or Create a profile

Home → Problems →

Not retrieving Artwork

Jeff Potts's Avatar

Jeff Potts

30 Jan, 2026 07:17 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2026-01-30-141428.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.
I have a folder of mp3s that I have brought into BeaTunes and analysed. It retreives all the data except for the Artwork. I have the checkboxes checked for including artwork
* beaTunes: 5.2.36
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.29+12-LTS
* Vendor: BellSoft
* OS: Mac OS X 26.2, x86_64
* Library: FileSystem
* Memory: 92m - 2048m
* Registered as: Jeff Potts

  1. Support Staff 1 Posted by Hendrik Schreib... on 15 Feb, 2026 04:56 PM

    Hendrik Schreiber's Avatar

    I have a folder of mp3s that I have brought into BeaTunes and analysed. It retreives all the data except for the Artwork. I have the checkboxes checked for including artwork

    That's possible. Is this unusual music?

  2. 2 Posted by Jeff Potts on 15 Feb, 2026 05:01 PM

    Jeff Potts's Avatar

    No it is fairly popular disco and 80s dance music

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

  • New Issue

  • Conversation Started

    A conversation has been started with the beaTunes staff to resolve this discussion.

  • Close the discussion

Private Permissions

This discussion is private. Only beaTunes support staff and members of jalulo UG (haftungsbeschränkt) can see and reply to it.

Public Permissions

This discussion is public. Everyone can see and reply to it.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

06 Mar, 2026 02:15 PM basura
05 Mar, 2026 08:41 AM key
05 Mar, 2026 07:14 AM Money Back plan available?
04 Mar, 2026 06:13 PM Forum search does not work - but...
04 Mar, 2026 12:47 PM Music (Itunes) syncing problem deleted contents of some playlists, can I repopulate them from beatunes?

Recent Articles

Where are the beaTunes logs?
Manually Changing the beaTunes Memory Configuration on macOS
Moving to a new computer
How to install a plugin or beaTlet
Communication with iTunes fails