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BT 2.1.5 serious error message

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Jason Knight

07 Apr, 2010 07:16 PM

I got this error message during analysis.....

What is the next step and/or how should I uninstall the program and related system files for it; so that I can reinstall?
BTW - just updated from 2.1.4 and everything was fine until I updated the program

MacPro quad core 3.0 10Gb ram running OSX 10.5.8 Server and iTunes 9.1

• Picture_1.png 22.8 KB

1. 1 Posted by Jason Knight on 07 Apr, 2010 07:27 PM

   

   forgot to add some log files for you to take a look at....

   also found a stay process on the jabberd in the system log. Not sure if it's related but currently looking into this issue also

   • system-error.log 11 KB
   • env.log 4.31 KB
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2. Support Staff 2 Posted by hendrik on 08 Apr, 2010 09:29 AM

   

   Hi Jason,

   this is a known problem that stems from old plugins. Please update all your plugins to their latest versions - they are posted somewhere in the news blog.

   Thanks!

   -hendrik

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3. 3 Posted by Jason Knight on 08 Apr, 2010 12:34 PM

   

   Thanks much Hendrick! Noticed on other posts how quick you are in response to question and issues! Thank you for that!

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4. Support Staff 4 Posted by hendrik on 08 Apr, 2010 03:05 PM

   

   Thanks, Jason, for noticing!
   I try to give responses quickly - sometimes it works really well, other times there is a little lag.

   -hendrik

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