BT 2.1.5 serious error message

Jason Knight's Avatar

Jason Knight

07 Apr, 2010 07:16 PM

I got this error message during analysis.....

What is the next step and/or how should I uninstall the program and related system files for it; so that I can reinstall?
BTW - just updated from 2.1.4 and everything was fine until I updated the program

MacPro quad core 3.0 10Gb ram running OSX 10.5.8 Server and iTunes 9.1

  1. 1 Posted by Jason Knight on 07 Apr, 2010 07:27 PM

    Jason Knight's Avatar

    forgot to add some log files for you to take a look at....

    also found a stay process on the jabberd in the system log. Not sure if it's related but currently looking into this issue also

  2. Support Staff 2 Posted by hendrik on 08 Apr, 2010 09:29 AM

    hendrik's Avatar

    Hi Jason,

    this is a known problem that stems from old plugins. Please update all your plugins to their latest versions - they are posted somewhere in the news blog.



  3. 3 Posted by Jason Knight on 08 Apr, 2010 12:34 PM

    Jason Knight's Avatar

    Thanks much Hendrick! Noticed on other posts how quick you are in response to question and issues! Thank you for that!

  4. Support Staff 4 Posted by hendrik on 08 Apr, 2010 03:05 PM

    hendrik's Avatar

    Thanks, Jason, for noticing!
    I try to give responses quickly - sometimes it works really well, other times there is a little lag.


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