beatunes shuts down randomly
Hi I'm having problems with beatunes just randomly shutting down immediately or after a few minutes. In the log folder there is only a blank page. When I start it back up I get a message saying that the database is locked, and would I like to unlock it. Please help its driving me crazy. I'm using windows 7 on a laptop with 4 gigs of ram and a dual core processor
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1 Posted by DJ Dead Skin on 06 Apr, 2010 08:58 PM
By the way it is version 2.1.5
Support Staff 2 Posted by hendrik on 06 Apr, 2010 10:15 PM
Hi,
what do you do with beaTunes when it shuts down? Run any analysis?
BTW, the location of the logs is described at http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune... - you were probably not looking in the right spot (even though there is a second location that is simply empty).
-hendrik
3 Posted by DJ Dead Skin on 06 Apr, 2010 10:25 PM
So far it happens when analyzing songs. It doesn't seem to matter if its one song or a lot I queue
Support Staff 4 Posted by hendrik on 07 Apr, 2010 07:32 AM
Hi,
please send me the content of your logs folder (http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune... - please zip the entire folder) so we might be able to narrow this down.
Did beaTunes ever offer to send crash logs to us?
Thanks,
-hendrik