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no bpm or key after upgrade

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Howard Artig

22 Mar, 2010 05:48 PM

Hi:
I just upgraded Beatunes. Now when I analyze a song for BPM or KEY nothing shows up in those boxes. I can still see the BPM and KEYS from the previous version.

1. 1 Posted by Howard Artig on 22 Mar, 2010 06:00 PM

   

   I'm upgrading from 2.0 to 2.1, not from 1.0
   Thanks

   Howard

   On Mar 22, 2010, at 10:49 AM, beaTunes wrote:

   > Hey Howard Artig,
   >
   > thanks for your email. It's been added to the queue and I'll be
   > taking a look as soon as I can.
   > Usually, I try and respond to requests within 24 hours.
   >
   > Based on your email, our helpdesk system believes you should check
   > out the following articles in our FAQ:
   >
   > - "I updated beaTunes and now my key does not work anymore" at http://help.beatunes.com/faqs/license-issues/i-updated-beatunes-and-now-my-key-does-not-work-anymore
   >
   > - "Lost License Key" at http://help.beatunes.com/faqs/license-issues/lost-license-key
   >
   >
   > If this email is about a beaTunes bug, please make sure you let me
   > know, which versions of beaTunes and iTunes you are using. Also,
   > please let me know, what operating system version you are using.
   >
   > I'll send an email to you (at [email blocked]) when I update
   > your request.
   >
   > Thank you!
   >
   > tagtraum industries incorporated
   > http://www.beaTunes.com/
   > http://www.tagtraum.com/

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2. Support Staff 2 Posted by hendrik on 22 Mar, 2010 06:01 PM

   

   Hi,

   do the values not show up even after you re-start beaTunes?

   -hendrik

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3. 3 Posted by Howard Artig on 22 Mar, 2010 06:19 PM

   

   Thanks for the fast reply.

   I restarted my whole computer. The values still don't show up.

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4. Support Staff 4 Posted by hendrik on 22 Mar, 2010 06:22 PM

   

   Hi,

   so the values don't show up in beaTunes or in iTunes?

   In either case, can you please analyze some songs, shut down beaTunes and send me your (zipped) logs?

   Thanks,

   -hendrik

   http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...

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5. 5 Posted by Howard Artig on 22 Mar, 2010 07:10 PM

   

   On Mar 22, 2010, at 11:23 AM, hendrik wrote:

   > // Add your reply above here
   > ==================================================
   > From: hendrik
   > Subject: no bpm or key after upgrade
   >
   > Hi,
   >
   > so the values don't show up in beaTunes or in iTunes?
   >
   > In either case, can you please analyze some songs, shut down
   > beaTunes and send me your (zipped) logs?
   >
   > Thanks,
   >
   > -hendrik
   >
   > http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatunes-logs
   >
   > View this Discussion online: http://help.beatunes.com/discussions/problems/7941-no-bpm-or-key-after-upgrade
   > --
   > Reply with #ignore to stop receiving notifications for this
   > discussion.

   • beaTunes.zip 1.95 MB
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6. Support Staff 6 Posted by hendrik on 22 Mar, 2010 07:26 PM

   

   So, do the values not show up in beaTunes, iTunes or both?
   E.g. /Users/howardartig/Music/iTunes/iTunes Music/Dwight Yoakam/This Time/05 Two Doors Down.mp3
   Upon restarting beaTunes does it show a BPM of roughly 103? What does iTunes show?

   Thanks,

   -hendrik

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7. 7 Posted by Howard Artig on 22 Mar, 2010 08:07 PM

   

   Hi:

   The Key and BPM are showing fine for that song in beatunes.
   The BPM is showing for itunes. The key can't be displayed in itunes,
   is that correct?
   I noticed that I have beatunes synching with itunes, there are about
   20,000 songs, could that be stopping new songs from being analyzed?
   Also, when I try to analyze a song now, it says "server error, please
   try again later".

   Howard

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8. Support Staff 8 Posted by hendrik on 22 Mar, 2010 08:17 PM

   

   Hi,

   yes - the key cannot be displayed in iTunes unless you use one of those plugins mentioned in the news blog.
   The syncing does not keep songs from being analyzed, but it may delay the showing of the correct values in beaTunes. Not switching back and forth between beaTunes and other apps all the time is definitely recommended (as it triggers syncs).

   The server error may occur, because you have chosen to use "online resources" in the analysis options. This will cause beaTunes to first contact an online database to download the desired data instead of calculating it. Sometimes that does not work.

   Hope this helped,

   -hendrik

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9. 9 Posted by Howard Artig on 22 Mar, 2010 08:50 PM

   

   Hi:

   I restarted beatunes. I shut off sync. I shut off check online
   resources.
   I still can't get songs to respond with key and bpm. When I try to
   analyze
   a song a small dialog box and a window sized box flash on the screen,
   too quickly to read. Does that have any significance? Sorry for the
   trouble.
   I really like this program and want it to work like it used to. Maybe
   I have
   some settings incorrect.

   Howard

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10. Support Staff 10 Posted by hendrik on 22 Mar, 2010 08:53 PM

    

    Hi,

    you can ignore that flashing dialog.

    Having looked at your logs, I suspect that this is just a display problem. I.e. the values are calculated and stored in beaTunes and iTunes (as illustrated by that one song we emailed about), but not shown right away.

    -hendrik

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