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Artists / Albums with Special Letters or Characters tagged as "Missing Files" upon Inspection

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Ryan

10 Oct, 2024 03:00 PM

Upon running an inspection, any artist or album with special characters attached to a letter of the alphabet is now being tagged as a "Missing File"

Ex. "Honky Château" by Elton John, "Déjà Vu" by Crosby, Stills & Nash, the album "Getz/Gilberto" by Stan Getz & João Gilberto, anything by artist Béla Fleck & the Flecktones (see attached screenshot for more)

• Screenshot_2024-10-10_at_10.58.38 AM.png 1.12 MB

1. Support Staff 1 Posted by hendrik on 11 Oct, 2024 10:42 AM

   

   is now being tagged as a "Missing File"

   "now"? Did this work for you before? If so, what changed?

   Which version of beaTunes are you using? Which version of macOS?

   Thanks.

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2. 2 Posted by Ryan F Getz on 11 Oct, 2024 12:59 PM

   

   Hello,

   Thanks for the reply! Yes, this just started this week. I have never seen
   this behavior before and have utilized the app for many years to manage my
   library of 60K songs.

   Within the last week, both beaTunes was upgraded to 5.2.35 and my Mac OS
   was updated to 15.0.1. This week was my first Analysis/Inspection since.
   Can confirm none of the folder names have been changed in my Music
   directory on my Mac (ex. folder is still "Beyonc*é*" and the last "e" was
   not changed to show "Beyonc*e*")

   Thanks,

   Ryan

   [image: Image 10-11-24 at 8.52 AM.jpg]

   On Fri, Oct 11, 2024 at 6:42 AM hendrik <[email blocked]>
   wrote:

   • Image_10-11-24_at_8.52 AM.jpg 168 KB
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3. Support Staff 3 Posted by hendrik on 12 Oct, 2024 01:31 PM

   

   Hm. Thanks. Where is your music library stored? On the internal hard drive? Or somewhere else?

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4. 4 Posted by Ryan Getz on 12 Oct, 2024 04:01 PM

   
   Music is stored on an internal hard drive. 

   
   

   On Oct 12, 2024, at 9:31 AM, hendrik <[email blocked]> wrote:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: hendrik (Support staff) Hm. Thanks. Where is your music library stored? On the internal hard drive? Or somewhere else? On Fri, Oct 11 at 05:59 AM PDT, Ryan F Getz wrote: Hello, Thanks for the reply! Yes, this just started this week. I have never seen this behavior before and have utilized the app for many years to manage my library of 60K songs. Within the last week, both beaTunes was upgraded to 5.2.35 and my Mac OS was updated to 15.0.1. This week was my first Analysis/Inspection since. Can confirm none of the folder names have been changed in my Music directory on my Mac (ex. folder is still "Beyonc*é*" and the last "e" was not changed to show "Beyonc*e*") Thanks, Ryan [image: Image 10-11-24 at 8.52 AM.jpg] On Fri, Oct 11, 2024 at 6:42 AM hendrik <[email blocked]> wrote:

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