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Problem syncing beaTunes with iTunes

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nimfakie

20 May, 2024 10:14 AM

Hi there, I've had some problems with iTunes so I reinstalled. Now beaTunes tells me to turn on XML library sharing (it is on), then tries to sync. Just before completing the sync, I get the error attached. Can you help?
Martie

• beaTunes_error.png 14.8 KB

1. Support Staff 1 Posted by hendrik on 21 May, 2024 10:13 AM

   

   It looks like the iTunes COM automation server is not installed correctly.

   I've had some problems with iTunes so I reinstalled.

   Where did you install it from? The Windows app store or from Apple? Also, did you perhaps install the Apple Music app?

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2. 2 Posted by nimfakie on 21 May, 2024 10:17 AM

   

   I installed directly from Apple. I did start installing the Apple Music App
   but cancelled the installation because I was actually searching for iTunes.
   Maybe something installed regardless?

   Martie Groenewald
   https://www.thescepticstarot.com <http://psychsoma.co.za/SynTAROTis>
   (Creative thinking using Tarot cards)
   Twitter @scepticstarot
   Facebook <https://www.facebook.com/The-Sceptics-Tarot-102730268129181>

   On Tue, May 21, 2024 at 12:13 PM hendrik <[email blocked]>
   wrote:

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3. Support Staff 3 Posted by hendrik on 21 May, 2024 10:22 AM

   

   Maybe something installed regardless?

   I don't think so.

   Can you please try to

   • restart your computer
   • then start beaTunes (it should start iTunes)
   • synchronize

   Does that work better?

   If not, I'd give the (lame) advice of re-installing iTunes again from Apple, restarting and trying the above again.

   -hendrik

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4. 4 Posted by nimfakie on 21 May, 2024 11:02 AM

   

   That didn't work, unfortunately. I uninstalled/reinstalled iTunes and
   restarted my pc. Still get the same error (including the one about the XML
   Library sharing).

   Martie Groenewald
   https://www.thescepticstarot.com <http://psychsoma.co.za/SynTAROTis>
   (Creative thinking using Tarot cards)
   Twitter @scepticstarot
   Facebook <https://www.facebook.com/The-Sceptics-Tarot-102730268129181>

   On Tue, May 21, 2024 at 12:22 PM hendrik <[email blocked]>
   wrote:

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5. Support Staff 5 Posted by hendrik on 21 May, 2024 12:04 PM

   

   Hm. Can you please upload your logs from within the app via Help -> Upload Logs. Perhaps they provide some clues.

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6. 6 Posted by nimfakie on 21 May, 2024 12:23 PM

   

   Done

   Martie Groenewald
   https://www.thescepticstarot.com <http://psychsoma.co.za/SynTAROTis>
   (Creative thinking using Tarot cards)
   Twitter @scepticstarot
   Facebook <https://www.facebook.com/The-Sceptics-Tarot-102730268129181>

   On Tue, May 21, 2024 at 2:04 PM hendrik <[email blocked]>
   wrote:

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7. Support Staff 7 Posted by hendrik on 21 May, 2024 02:10 PM

   

   Hm... The logs basically also only say that beaTunes cannot talk to the iTunes COM automation server, which is what typically happens when iTunes is not properly installed or Windows App Store sandboxing is in effect.

   Why this still fails in your case—I unfortunately don't know. :-/

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8. 8 Posted by nimfakie on 21 May, 2024 06:36 PM

   

   I got the two talking. Uninstalled/reinstalled both. I think I lost some
   beaTunes info, but otherwise, things work!

   Martie Groenewald
   https://www.thescepticstarot.com <http://psychsoma.co.za/SynTAROTis>
   (Creative thinking using Tarot cards)
   Twitter @scepticstarot
   Facebook <https://www.facebook.com/The-Sceptics-Tarot-102730268129181>

   On Tue, May 21, 2024 at 4:10 PM hendrik <[email blocked]>
   wrote:

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9. Support Staff 9 Posted by hendrik on 21 May, 2024 06:59 PM

   
   With 100% certainty the beaTunes re-install was unnecessary.

   
   

   But anyhow, I’m glad you got it to work again.

   
   

   -hendrik

   
   

   Am 21.05.2024 um 20:36 schrieb nimfakie <[email blocked]>:
   
   

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

   // Please reply above this line ================================================== From: nimfakie <[email blocked]> I got the two talking. Uninstalled/reinstalled both. I think I lost some beaTunes info, but otherwise, things work! Martie Groenewald https://www.thescepticstarot.com <http://psychsoma.co.za/SynTAROTis> (Creative thinking using Tarot cards) Twitter @scepticstarot Facebook <https://www.facebook.com/The-Sceptics-Tarot-102730268129181> On Tue, May 21, 2024 at 4:10 PM hendrik <[email blocked]> wrote: On Tue, May 21 at 07:10 AM PDT, hendrik wrote: Hm... The logs basically also only say that beaTunes cannot talk to the iTunes COM automation server, which is what typically happens when iTunes is not properly installed or Windows App Store sandboxing is in effect. Why this still fails in your case—I unfortunately don't know. :-/

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