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Kevin Spelman

03 Dec, 2023 02:35 AM

I purchased and Downloaded and I am getting a messsage that my trial has expired

• Screenshot_2023-12-02_at_9.34.28_PM.png 885 KB

1. Support Staff 1 Posted by hendrik on 03 Dec, 2023 09:33 PM

   

   Hey Kevin,

   please check your spam folder, The license email was sent to you. You can also have it re-sent to you via https://www.beatunes.com/recoverkey.html

   Cheers,

   -hendrik

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2. 2 Posted by kevin spelman on 03 Dec, 2023 10:14 PM

   

   I did not. I cancelled the order and re-ordered by using my credit card. That one worked.

   Cheers,
   kevin spelman
   Kevinspelmanstudio.com
   516-807-9317

   On Dec 3, 2023, at 4:33 PM, hendrik <[email blocked]> wrote:

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3. Support Staff 3 Posted by hendrik on 04 Dec, 2023 06:43 AM

   

   Hi Kevin,

   Ah. I see. You've ordered the first license using kevin (at) XXXXmediagroup.com and the second using kevin (at) XXXspelmanstudio.com.

   I am refunding the Paypal transaction.

   Cheers,

   -hendrik

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