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Starting error can't launch jvm

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mail

21 Sep, 2023 10:08 AM

Hi,

I am running the latest version of beatunes on windows 11. Everything is fine but it is telling me it can't start java vm. I have just uninstalled the copy of beatunes and re-installed and the same problem is occuring?

Any suggestions system is 64 bit.

1. Support Staff 1 Posted by hendrik on 21 Sep, 2023 10:30 AM

   

   Hey John,

   that's weird. Can you please send a screenshot of the message? Have you seen this problem with other versions of beaTunes under Windows 11 before?

   -hendrik

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2. 2 Posted by mail on 21 Sep, 2023 12:13 PM

   

   Screenshot attached - What I forget to mention is I have installed Java as I don't think the official java was installed in the first place.

   • errormessage.gif 736 KB
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3. Support Staff 3 Posted by hendrik on 22 Sep, 2023 07:58 AM

   

   Hey John,

   thanks for the screenshot.

   Please launch the command line (via cmd.exe) and enter

   cat %TMP%\.beaTunes-start.log
   

   If this succeeds, you should see a more detailed error message. What is shown?

   If this leads to nothing, please try to launch beaTunes from the command line like this:

   1. Start a command line window by typing cmd.exe into the Windows search box
      
   2. Navigate to the beaTunes installation directory, probably named c:\Program File\beaTunes5, by typing cd "c:\Program File\beaTunes5".
      
   3. Launch beaTunes by typing beaTunes5.exe

   Does that produce any useful message in the command line window?

   If not, please try the same again, but in step 3, please type: beaTunes5.exe -Wlog.level=debug -Wlog.overwrite=true -Wlog.file.and.console=true

   Hopefully this sheds some light on what's going wrong.

   -hendrik

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4. 4 Posted by mail on 22 Sep, 2023 11:59 AM

   

   Hi, I thought I'd said previously I had fixed the problem myself.

   John

   John Taylor
   Email: [email blocked]

   ________________________________

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5. Support Staff 5 Posted by hendrik on 22 Sep, 2023 12:40 PM

   

   Out of curiosity: How did you do it?

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6. 6 Posted by mail on 23 Sep, 2023 03:08 PM

   

   Hi,

   I uninstalled the old version completely installed Java and deleted the Beatunes folder and when I went to install I changed the installation folder by one character if I'm remembering correctly.

   John Taylor
   Email: [email blocked]

   ________________________________

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