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fatal error

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mike

04 Mar, 2010 07:13 PM

beaTunes crashes when loading, error message says to check to see ifbeaTunes is running in windows vista mde, if so change it to xp mode?????????????????????????????????????? HELP!!!!!!!!!!

1. 1 Posted by mike on 04 Mar, 2010 07:37 PM

   

   log files sent

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2. 2 Posted by mike on 04 Mar, 2010 07:50 PM

   

   a fatal error occurred during instialization: com4j.comexception: 80010001 call was rejected by callee, : call was rejected by callee, : .\invoke.cpp:460
   Please contact beaTunes support at [email blocked]
   Make sure to state which opperating system (xp,vista, OS X) and vershion of beatunes you are using and attach a zip archive of all log files from C:\documents and settings\my name\local settings\application data\tagtraum industries\beaTunes\logs if possible.

   I am running XP and the latest vershion of beaTunes

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3. 3 Posted by mike on 04 Mar, 2010 08:09 PM

   

   I just read the email about you try to address this type of problam withen 24 hr, No need to try to fix this unless it is know, i will just call my credit card company and get a refund. r u kidding 24 hr, in todays world that is a life time!!!!!!!!!!!!!!!!!!!!!!!!!

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4. Support Staff 4 Posted by hendrik on 04 Mar, 2010 10:28 PM

   

   Mike,

   I'm sure you realized that you got an automated response. If you would like a refund, please simply let me know.

   To address the problem:
   For some reason I didn't get your log file. Can you please re-send it?

   Thanks,

   -hendrik

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5. 5 Posted by mike on 06 Mar, 2010 07:14 AM

   

   maby you will get this one

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6. Support Staff 6 Posted by hendrik on 06 Mar, 2010 07:20 AM

   

   Sorry - didn't get it again... Can you please use the web interface (in case you haven't doen that already)?

   Thanks,

   -hendrik

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7. 7 Posted by clint shelley on 17 Apr, 2010 05:32 PM

   

   I get the following error message and the log file is attached…What do I do?
   

    "A fatal error occured during initialization:com.tagtraum.tunes.itunesruntimeexception: Failed to create WSH Shell. please make sure WSH is installed properly."
   

   Help!
   

   Thanks,

   Clint Shelley

   • logs.rar 1.59 KB
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8. 8 Posted by Koen on 06 Sep, 2010 06:39 PM

   

   Hi,

   I'm having the same problem: a fatal error occurred during initialization: com4j.comexception: 80010001 call was rejected by callee, : call was rejected by callee, : .\invoke.cpp:460.

   I'm working with Vista and running the latest beatunes version 2.1.12.

   Can you help me please,

   logs have been attached

   • log.zip 2.2 MB
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9. Support Staff 9 Posted by hendrik on 12 Sep, 2010 01:07 PM

   

   Hi Koen,

   you are using an outdated version of beaTunes (2.0.12). Please update to the latest version (2.1.12) - the update is feee for you. If you are still experiencing any issues, please start a new support discussion.

   Thanks,

   -hendrik

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10. hendrik closed this discussion on 12 Sep, 2010 01:07 PM.