Beatunes crashes when I move a song from my library to a playlist

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janssen.thms

26 Apr, 2023 07:00 PM

Beatunes crashes when I move a song from my library to a playlist

  1. 1 Posted by janssen.thms on 26 Apr, 2023 07:42 PM

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    meanwhile I also downloaded Itunes again directly via the Itunes website (not via Microsoft store). But this does not solve the problem.

  2. Support Staff 2 Posted by hendrik on 27 Apr, 2023 08:09 AM

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    Beatunes crashes when I move a song from my library to a playlist

    Is this within beaTunes? Or does this involve some other application?

    meanwhile I also downloaded Itunes again directly via the Itunes website (not via Microsoft store). But this does not solve the problem.

    Yet it is a good idea.

  3. 3 Posted by janssen.thms on 27 Apr, 2023 08:38 AM

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    Yes, this happens in Beatunes. Only Beatunes crashes. iTunes stays open.

  4. Support Staff 4 Posted by hendrik on 27 Apr, 2023 10:17 AM

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    Hi Thomas,

    I believe this is connected to the Windows Scripting Host.

    Does the file C:\Users\THOMAS~1\AppData\Local\Temp\temp_wsh_script292288587593515989.vbs still exist on your system and if so can you please send it to me?

    Thanks,

    -hendrik

  5. 5 Posted by janssen.thms on 27 Apr, 2023 10:24 AM

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    Yes exists. I've added this one.

  6. Support Staff 6 Posted by hendrik on 27 Apr, 2023 11:44 AM

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    Odd. It's a binary file, but shouldn't be one.

    Thanks. Unfortunately, that's a dead end.

    Can you open a command shell and type in

    wscript.exe /?
    

    then copy the output and send it to me?
    Does wscript.exe work at all?

    Thanks.

  7. 7 Posted by janssen.thms on 27 Apr, 2023 11:54 AM

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    Output added.

  8. 8 Posted by janssen.thms on 27 Apr, 2023 03:58 PM

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    Wouldn't it be easier to reinstall Beatunes?

  9. Support Staff 9 Posted by hendrik on 27 Apr, 2023 07:16 PM

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    Well, It seems like wsrcipt works in principal.

    Wouldn't it be easier to reinstall Beatunes?

    I don't think it would change anything.

  10. 10 Posted by janssen.thms on 28 Apr, 2023 08:39 AM

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    Beatunes reinstalled, but the problem persists.

  11. 11 Posted by janssen.thms on 28 Apr, 2023 12:02 PM

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    Could the problem be my library's structure in the Itunes folder on my computer?
    Each song is in a separate folder under the itunes media folder.
    see screenshot attached.

  12. 12 Posted by janssen.thms on 28 Apr, 2023 05:22 PM

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    Hi Hendrik,
    I selected a new 'directery based libary' in Beatunes.
    So this appears to work.

    Itunes based still not...
    is this the first time such a problem has happened?

    Gr, Thomas

  13. Support Staff 13 Posted by hendrik on 29 Apr, 2023 08:57 AM

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    Hey Thomas,

    It should not have anything to do with the directory structure.

    Yes, folder-based is expected to work, as it does not execute wscript, which is apparently what fails. The background here is that beaTunes with iTunes mirrors what’s in iTunes. I.e. when you change a playlist in beaTunes, beaTunes attempts to replicate the change in iTunes. It does so via a simple script, which is executed by wscript, the Windows Scripting Host. For some reason this causes a crash on your machine.

    This functionality has been in place for years. This is the first time somebody reports that it crashes beaTunes.

    The folder-based beaTunes library does not interact with iTunes and therefore does not execute wscript.

    Note that all of this only applies to the Windows version.

    -hendrik

  14. 14 Posted by janssen.thms on 29 Apr, 2023 09:53 AM

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    ok, strange. can an overly strict anti-virus software affect this Windows scripting host? if I create a new playlist in Beatunes, it immediately ends up in iTunes. so the link works partially.

    ________________________________
    Van: hendrik <[email blocked]>
    Verstuurd: zaterdag 29 april 2023 10:57
    Aan: [email blocked] <[email blocked]>
    Onderwerp: Re: Beatunes crashes when I move a song from my library to a playlist [Problems #73384]

  15. Support Staff 15 Posted by hendrik on 29 Apr, 2023 10:15 AM

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    ok, strange. can an overly strict anti-virus software affect this Windows scripting host?

    Don't know. 🤷‍♂️

    if I create a new playlist in Beatunes, it immediately ends up in iTunes. so the link works partially.

    Yes. wscript is not always used. Most of the communication runs through COM, which apparently works for you.

  16. 16 Posted by janssen.thms on 02 May, 2023 06:18 PM

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    Just a quick update so this case can be closed. So it is effectively Sophos (anti-virus).

  17. Support Staff 17 Posted by hendrik on 03 May, 2023 07:21 AM

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    Awesome hunch! And thanks for reporting this back to me. 🙏

    Am 02.05.2023 um 20:18 schrieb janssen.thms <[email blocked]>:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: rgb(239, 239, 239); border: 1px solid rgb(214, 214, 214); } blockquote { margin-left: 0px; padding-left: 1em; border-left-width: 5px; border-left-style: solid; border-left-color: rgb(204, 204, 204); }

    // Please reply above this line
    ==================================================

    From: janssen.thms <[email blocked]>

    Just a quick update so this case can be closed. So it is effectively Sophos (anti-virus).

    On Sat, Apr 29 at 03:15 AM PDT, hendrik wrote:

    ok, strange. can an overly strict anti-virus software affect this Windows scripting host?

    Don't know. 🤷‍♂️

    if I create a new playlist in Beatunes, it immediately ends up in iTunes. so the link works partially.

    Yes. wscript is not always used. Most of the communication runs through COM, which apparently works for you.

    Having trouble reading this? View this discussion online: Beatunes crashes when I move a song from my library to a playlist.

    You can use commands on a new line at the top of this email (more information):
    #resolve #acknowledge #spam #delete #queue #notify #ignore #public #private #internal

    <Sophos.png>
  18. hendrik closed this discussion on 04 May, 2023 10:08 AM.

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