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File not found

Gina's Avatar

Gina

07 Feb, 2023 08:28 PM

I am new to Beatunes. Using Apple Music to develop playlist. Then analyzing with Beatunes.
So many songs come back as "file Not Found", even though it is exactly where it says it is.
Please help!

  1. Support Staff 1 Posted by hendrik on 09 Feb, 2023 03:00 PM

    hendrik's Avatar

    Hi Gina,

    that's weird. Can you please reproduce the issue and the upload your logs right afterwards. You can do so via Help -> Upload Logs from within the application.

    Thanks,

    -hendrik

  2. 2 Posted by carlos on 25 Apr, 2023 08:45 AM

    carlos's Avatar

    Hi. I'm having the same problem--was this resolved?

    Many thanks in advance!

  3. Support Staff 3 Posted by hendrik on 26 Apr, 2023 12:10 PM

    hendrik's Avatar

    Hey Carlos,

    I'm having the same problem--was this resolved?

    I don't think Gina ever uploaded her logs or I was not able to associate them with this discussion.

    Please feel free to reproduce the problem, then upload your logs, and let me know you did.

    Thanks!

    -hendrik

    PS: Make sure you synchronize (File -> Synchronize) before you analyze.

  4. 4 Posted by carlos on 26 Apr, 2023 12:43 PM

    carlos's Avatar

    Hi Hendrik,

    Just uploaded the logs, only did it for about 12 songs, but they all had the problem.

    Thanks for the help!

  5. Support Staff 5 Posted by hendrik on 27 Apr, 2023 08:10 AM

    hendrik's Avatar

    Hey Carlos,

    I cannot find your logs under the name Carlos? What's your license name?

    Thanks,

    -hendrik

  6. 6 Posted by carlos on 27 Apr, 2023 10:47 AM

    carlos's Avatar

    That is odd, should be Carlos. Is there a way for me to upload them here for you?

  7. Support Staff 7 Posted by hendrik on 27 Apr, 2023 11:37 AM

    hendrik's Avatar

    Hey Carlos,

    what does your beaTunes About screen show? Can you perhaps send a screenshot?

    Thanks,

    -hendrik

  8. 8 Posted by carlos on 27 Apr, 2023 06:53 PM

    carlos's Avatar

    I got this through work and somebody has a sense of humor. It's licensed under Magic Mike. Apologies for the confusion.

  9. Support Staff 9 Posted by hendrik on 27 Apr, 2023 07:15 PM

    hendrik's Avatar

    Hey Carlos,

    I have never sold a license to anyone named Magic Mike. You've obtained the license key illegally.

    -hendrik

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