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Immediate failed synch in 5.2.30

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alanlyon

24 Oct, 2022 02:40 PM

Ever since I upgraded to the new version I've been receiving the attached error message. Any thoughts?

1. Support Staff 1 Posted by hendrik on 24 Oct, 2022 03:10 PM

   

   Hey Alan,

   somehow the error message didn't make it. Can you please attach it via the web interface. A link is below.

   Thanks!

   -hendrik

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2. 2 Posted by alanlyon on 24 Oct, 2022 03:13 PM

   

   attached .png file

   • Screen_Shot_2022-10-24_at_9.32.34_AM.png 83.9 KB
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3. Support Staff 3 Posted by hendrik on 24 Oct, 2022 03:27 PM

   

   Hey Alan,

   that looks like something new... Can you please update your logs via Help -> Upload Logs from within the beaTunes app?

   Thanks!

   -hendrik

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4. 4 Posted by alanlyon on 24 Oct, 2022 04:18 PM

   

   ...sent, thanks!

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5. Support Staff 5 Posted by hendrik on 24 Oct, 2022 07:09 PM

   

   Thanks for the logs.
   It looks like something with the database is wrong. I recommend to try to repair it via Tools -> Repair Database. Note that this is not guaranteed to succeed. Worst case would be, that you'd have to rebuild the database. In that case, beaTunes would only be able to use data that's in your audio files.

   Cheers,

   -hendrik

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6. 6 Posted by alanlyon on 25 Oct, 2022 05:29 AM

   

   Hey Hendrik,
   Repair was to no avail, and though I dreaded the rebuild which can take days I steeled myself to go that route. Alas, apparently when you rebuild the app still tries to synch, in which case I get nearly the same error message with a slight difference (ROLLBACK in place of "select songs blah blah blah").

   • Screen_Shot_2022-10-25_at_12.21.47_AM.png 68.6 KB
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7. Support Staff 7 Posted by hendrik on 30 Oct, 2022 01:34 PM

   

   Hey Alan,

   sorry that didn't work out. That said, Rebuild should always work. Can you send your logs again, please? I'm very curious what happened here.

   Thanks,

   -hendrik

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