Purchase not confirmed

Suzy Conway's Avatar

Suzy Conway

19 Feb, 2022 08:01 PM

HI there,
I purchased beatunes and have paid and received the registering details - but I can only access the free trial; on my Mac.

Please advise
Thank you

  1. 1 Posted by Suzy Conway on 19 Feb, 2022 08:03 PM

    Suzy Conway's Avatar

    Can you please advise where I will find my new paid for beatunes?

  2. Support Staff 2 Posted by hendrik on 19 Feb, 2022 08:05 PM

    hendrik's Avatar


    please start beaTunes (the trial version), click on the Help menu and select Register... then enter you registration details as they appear in the registration email.

    Hope this helps,


  3. 3 Posted by Suzy Conway on 19 Feb, 2022 08:07 PM

    Suzy Conway's Avatar

    Ive done that - but it won't recognise my registration details

  4. Support Staff 4 Posted by hendrik on 19 Feb, 2022 09:01 PM

    hendrik's Avatar

    Did you copy and paste them from the reg. email?
    They have to match exactly.

  5. Support Staff 5 Posted by hendrik on 20 Feb, 2022 08:38 PM

    hendrik's Avatar

    Hey Suzy,

    just wanted to check - did you get this sorted out? Is beaTunes now registered?



  6. 6 Posted by Suzy on 20 Feb, 2022 09:51 PM

    Suzy's Avatar

    Hi Hendrik
    Yes thank you :pray::type_1_2: 

    Sent from the all-new AOL app for iOS

    On Sunday, February 20, 2022, 8:38 pm, hendrik <[email blocked]> wrote:

    #yiv6800384436 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6800384436 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  7. Support Staff 7 Posted by hendrik on 20 Feb, 2022 10:04 PM

    hendrik's Avatar

    Awesome! :-)

  8. hendrik closed this discussion on 20 Feb, 2022 10:04 PM.

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