Home → Problems →

Purchase not confirmed

• Edit

Suzy Conway

19 Feb, 2022 08:01 PM

HI there,
I purchased beatunes and have paid and received the registering details - but I can only access the free trial; on my Mac.

Please advise
Thank you
Suzy

1. 1 Posted by Suzy Conway on 19 Feb, 2022 08:03 PM

   

   Can you please advise where I will find my new paid for beatunes?

   • Edit

2. Support Staff 2 Posted by hendrik on 19 Feb, 2022 08:05 PM

   

   Hi,

   please start beaTunes (the trial version), click on the Help menu and select Register... then enter you registration details as they appear in the registration email.

   Hope this helps,

   -hendrik

   • Edit

3. 3 Posted by Suzy Conway on 19 Feb, 2022 08:07 PM

   

   Ive done that - but it won't recognise my registration details

   • Edit

4. Support Staff 4 Posted by hendrik on 19 Feb, 2022 09:01 PM

   

   Did you copy and paste them from the reg. email?
   They have to match exactly.

   • Edit

5. Support Staff 5 Posted by hendrik on 20 Feb, 2022 08:38 PM

   

   Hey Suzy,

   just wanted to check - did you get this sorted out? Is beaTunes now registered?

   Thanks,

   -hendrik

   • Edit

6. 6 Posted by Suzy on 20 Feb, 2022 09:51 PM

   

   Hi Hendrik
   Yes thank you :pray::type_1_2: 
   Suzy

   Sent from the all-new AOL app for iOS

   On Sunday, February 20, 2022, 8:38 pm, hendrik <[email blocked]> wrote:

   #yiv6800384436 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6800384436 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
   |

   • Edit

7. Support Staff 7 Posted by hendrik on 20 Feb, 2022 10:04 PM

   

   Awesome! :-)

   • Edit

8. hendrik closed this discussion on 20 Feb, 2022 10:04 PM.