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Repeated registration requests

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Jeff Lohrbach

13 Feb, 2010 03:38 PM

I recently purchased beaTunes and received my registration key. I placed beaTunes in the Applications folder associated with my personal account (not the shared one). However, beaTunes does not seem to be able to retain the fact that I have registered. I am asked to enter my key each time I launch beaTunes. Thinking I might have a permissions problem, I repaired the permissions on my hard drive, but the problem with beaTunes remains. I am using OS.X 10.5.8, iTunes version 9.0.2, and beaTunes version 2.1.3.

Jeff Lohrbach

1. Support Staff 1 Posted by hendrik on 13 Feb, 2010 03:41 PM

   

   Hi Jeff,

   Thanks for your message. I assume you enter your key every time you are asked to do it? Can you please send me your logs? They are in ~/Library/Logs/beaTunes. Please simply zip the whole folder before sending it.

   Thanks,

   -hendrik

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2. 2 Posted by Jeff Lohrbach on 14 Feb, 2010 01:57 AM

   

   Thank you for the prompt response. Upon further investigation, I discovered that my Library folder within my user account folder had somehow associated read-only permissions for the account. I think this was interfering with the ability of the app to save its app preferences. I'm not sure how the permissions had gotten messed up, but I have given my standard user account read-write permissions to the library in that account, and that seems to have taken care of the registration problems.

   Jeff Lohrbach

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3. Support Staff 3 Posted by hendrik on 14 Feb, 2010 12:24 PM

   

   Jeff,

   thanks for getting back with this - and yes - that makes sense.
   beaTunes stores registration information in its preferences and those in turn are stored in ~/Library/Preferences - not being able to write in that folder would lead to the effect you have observed.

   -hendrik

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4. hendrik closed this discussion on 14 Feb, 2010 12:24 PM.