Unable to Synchronise

brendan's Avatar


11 Jan, 2022 01:25 AM

Hi, I am unable to synchronise Beatunes with my apple music app library. See attached error message.

* beaTunes: 5.2.26
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.10+9-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.16, x86_64
* Library: Music.app
* Memory: 92m - 3072m
* Registered as: Brendan Mooney

  1. Support Staff 1 Posted by hendrik on 11 Jan, 2022 08:34 AM

    hendrik's Avatar

    Hey Brendan,

    please run Tools -> Repair Database. That should fix it. If it doesn't you may have to rebuild the beaTunes database. Music.app will not be affected.

    Hope this helps,


  2. 2 Posted by brendan on 11 Jan, 2022 08:48 AM

    brendan's Avatar

    HI Hendrik, Thanks for this.

    I tried to re-build the database and got the below error message

    [Text Description automatically generated]

    What should I do?



  3. Support Staff 3 Posted by hendrik on 11 Jan, 2022 08:51 AM

    hendrik's Avatar

    Hey Brendan,

    Apparently the repair failed. The only thing you can do now is to rebuild.

    repair simply tries to fix some internal database errors.

    rebuild creates a whole new database based on what's in Music.app and your files. Whatever data isn't in either of the two, will be lost. See also https://blog.beatunes.com/2013/10/so-where-exactly-does-beatunes-st...


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