Unable to find PUID

Casey Wood's Avatar

Casey Wood

08 Feb, 2010 07:07 PM

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Hi BeaTunes,
I get this error a lot:
beaTunes was unable to determine the PUID of track 'Track 02'. This may indicate a network problem.
I use a macbook running snow leopard with itunes 9.0.3 to administer my music library.
My media is stored on an external drive (a LaCie) over our wireless network.
Any ideas? Which "network" is it talking about?
Thanks so much.

if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/Dad/Library/Logs/beaTunes

  • beaTunes: 2.1.3
  • JVM: Java HotSpot(TM) 64-Bit Server VM
  • Version: 14.3-b01-101
  • Vendor: Apple Inc.
  • OS: Mac OS X 10.6.2, x86_64
  • Registered as: Casey Wood
  1. Support Staff 1 Posted by hendrik on 09 Feb, 2010 08:19 AM

    hendrik's Avatar


    PUID lookup connects to the Internet and tries to look up - well the PUID and perhaps title/album/etc. of a song. This can fail to due to a number of reasons. One may be that you are not connected to the Internet or that the connection is too slow. Another might be that the MusicIP backend server is under heavy load and simply does not answer quickly enough.

    I hope this explains the message.


  2. Support Staff 2 Posted by hendrik on 16 Feb, 2010 04:12 PM

    hendrik's Avatar


    I was told by an AmplifiedMusicServices/MusicIP rep, that they did have some trouble with their servers and that the problem is now solved.

    Perhaps that was the issue you were seeing.


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