Beatunes won't open

Ben's Avatar

Ben

01 Oct, 2021 11:21 PM

I suddenly can't get Beatunes to open on my computer. I really miss it, so I'd love some help troubleshooting!

When I click to open the application, either through a desktop shortcut or through the application file, the square Beatunes logo shows up on the screen for a few seconds then disappears, similar to how it would right before the program opens. However, nothing happens after it disappears. The program is just closed, and Task Manager only shows it as running for those few seconds where the logo is present. I don't get any sort of error message, it just won't open.

This has been happening for about a week. I'm using a Windows 10 operating system, and I don't know of any updates to my computer that could be causing this. So far, I've tried restarting my computer, uninstalling and reinstalling Beatunes, and making sure that Beatunes is allowed through all firewall settings.

What else can I try? Thanks!

  1. 1 Posted by Ben on 01 Oct, 2021 11:34 PM

    Ben's Avatar

    I am using Beatunes version 5.2.24 without any Itunes connection. Before I uninstalled and reinstalled the program, I was using Beatunes 5.2.23

  2. Support Staff 2 Posted by hendrik on 04 Oct, 2021 03:43 PM

    hendrik's Avatar

    Hey Ben,

    apologies for the late reply.

    It seems odd that beaTunes stopped working without anything having changed. Could you please send me your logs? You should be able to find them by entering %LocalAppData%\tagtraum industries\beaTunes\ into your File Explorer. Then simply zip up the logs folder and attach it to this discussion.

    Thanks,

    -hendrik

  3. 3 Posted by Ben on 05 Oct, 2021 12:42 AM

    Ben's Avatar

    Thanks! I'm sure something changed, I just don't know what. Here are the logs; the first is my current logs file from the app data, and the one titled logs_2 is from a backup I created before I uninstalled the program while troubleshooting (version 5.2.23)

  4. Support Staff 4 Posted by hendrik on 07 Oct, 2021 08:13 AM

    hendrik's Avatar

    Hey Ben,

    looks like the last time the software ran successfully, was in July.
    I'm guessing you have restarted your computer since then, right? If not, please do.

    Can you then please re-download the 5.2.24 installer and run it again?
    If that does not fix it, please open a terminal window (start the program cmd) and type in:

    "C:\Program Files\beaTunes5\beaTunes5.exe"
    

    (because of the space in Program Files, the quotes are needed!) This should start beaTunes from the command line. Please let me know, what you see in the terminal window.

    Thanks,

    -hendrik

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