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Javascript error when updating info in music files How to correct ?

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Brian Alonso

02 Aug, 2021 10:43 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2021-08-02-153819.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

* beaTunes: 5.2.23
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.10+9-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.16, x86_64
* Library: Music.app
* Memory: 92m - 640m
* Registered as: Alonso Anonymous

1. Support Staff 1 Posted by hendrik on 03 Aug, 2021 07:37 AM

   

   Hey Alonso,

   can you perhaps send a screenshot, describe the error message in greater detail, and perhaps upload your logs (Help -> Upload Logs, from within the app)?

   Thanks,

   -hendrik

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2. 2 Posted by Brian Alonso on 03 Aug, 2021 06:44 PM

   

   I uploaded the logs and attached a screenshot of the issue

   Sent while enroute…..

   • JavaScriptError.png 548 KB
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3. Support Staff 3 Posted by hendrik on 03 Aug, 2021 07:33 PM

   

   Hey Brian,

   sorry for addressing you as "Alonso" earlier.

   The error means that beaTunes asked Music.app to change something, but Music.app answered that it can't do that, because of file permission issues. Typically this means that your current user does not have the right to modify the audio file. Ensure that all files that you want to manipulate are writable by your current user and you should be fine. Finder can help you do that.

   Hope this helps,

   -hendrik

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