Trial

Kaj Olsen's Avatar

Kaj Olsen

26 Jul, 2021 06:57 AM

Hello
I wanted to test before purchase.On your website it says 1 week trial.I downloaded and installed but i get the message that trial period has expired.What can i do to test before purchase?

Best regards
Kaj Olsen
Norway

  1. Support Staff 1 Posted by hendrik on 26 Jul, 2021 07:50 AM

    hendrik's Avatar

    Oh, weird. Have you ever tried version 5.x before?

  2. 2 Posted by Kaj Olsen on 26 Jul, 2021 08:22 AM

    Kaj Olsen's Avatar
    No, i tried it many yesrs ago

    Kaj Olsen
    Gsm:+4791540026
    E-mail:[email blocked]



    Kaj Olsen
    Gsm:+4791540026
    E-mail:[email blocked]
    26. jul. 2021 kl. 09:50 skrev hendrik <[email blocked]>:

     pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

    // Please reply above this line
    ==================================================

    From: hendrik (Support staff)

    Oh, weird. Have you ever tried version 5.x before?

    On Sun, Jul 25 at 11:57 PM PDT, Kaj Olsen wrote:

    Hello
    I wanted to test before purchase.On your website it says 1 week trial.I downloaded and installed but i get the message that trial period has expired.What can i do to test before purchase?

    Best regards
    Kaj Olsen
    Norway

    Having trouble reading this? View this discussion online: Trial.

    Reply with #ignore to stop receiving notifications for this discussion.

  3. Support Staff 3 Posted by hendrik on 26 Jul, 2021 03:49 PM

    hendrik's Avatar

    No, i tried it many yesrs ago

    v5.x has actually been around a bunch of years now. Lots of free little updates...

    Anyhow. I unfortunately cannot remotely restart a trial. What you can do however, is to simply purchase the app and ask for a full refund, if you don't like it. Our refund policy is pretty liberal (https://www.beatunes.com/beatunes-refund.html):

    beaTunes comes with a no-questions-asked refund policy, IF you request a refund within 60 days of your original purchase.

  4. 4 Posted by Kaj Olsen on 28 Jul, 2021 06:37 AM

    Kaj Olsen's Avatar

    Hi Hendrik
    Thanks for responding.

    I did what you said and bought the program.

    My main reason for buying is to remove duplicates,but Beatunes doesn't report any.

    This is wrong because i can see duplicates.Any tip?

    Best regards
    Kaj Olsen
    Norway

  5. Support Staff 5 Posted by hendrik on 28 Jul, 2021 06:46 AM

    hendrik's Avatar

    To find acoustically identical tracks, first run the analysis on your entire library with just the fingerprint task turned on (turning all the other tasks off, will speed up analysis considerably). Then run the duplicates inspection again.

    Hope this helps!

  6. 6 Posted by Kaj Olsen on 29 Jul, 2021 06:38 AM

    Kaj Olsen's Avatar

    Thank you,that worked.

    But when i try to delete the duplicates it works for a while and then i get this error(see pic)

    Best regards
    Kaj Olsen
    Norway

  7. Support Staff 7 Posted by hendrik on 29 Jul, 2021 06:41 AM

    hendrik's Avatar

    Hey Kaj,

    Can you please upload your logs from within the app via Help -> Upload logs?

    Thank you,

    -hendrik

  8. 8 Posted by Kaj Olsen on 29 Jul, 2021 03:26 PM

    Kaj Olsen's Avatar

    Sendt logs right now

  9. Support Staff 9 Posted by hendrik on 29 Jul, 2021 08:45 PM

    hendrik's Avatar

    Hey Kaj,

    Thanks for the logs.

    Apparently, beaTunes attempt to synchronize with the Music.app while it is very busy and does not react (within a time limit).

    Please open the beaTunes general preferences and turn off automatic synchronization on window activation. To ensure that Music.app and beaTunes show the same, simply run File -> Synchronize every now and then.

    That should solve the issue.

    -hendrik

  10. 10 Posted by Kaj Olsen on 31 Jul, 2021 10:19 AM

    Kaj Olsen's Avatar

    So i removed Beatunes an all folder and did a new installation.All seems well but i can't delet the duplicates.

    Only choice i got i ignore this in the future?

    Please help

    Se pic

    best regards
    Kaj Olsen
    Norway

  11. 11 Posted by Kaj Olsen on 31 Jul, 2021 10:22 AM

    Kaj Olsen's Avatar


    Videresendt melding:

    Fra: Kaj Olsen <[email blocked]>
    Emne: Re: Trial [Problems #63365]
    Dato: 31. juli 2021 kl. 12:19:11 CEST

    // Please reply above this line 
    ================================================== 

    From: Kaj Olsen

    So i removed Beatunes an all folder and did a new installation.All seems well but i can't delet the duplicates.

    Only choice i got i ignore this in the future?

    Please help

    Se pic

    best regards 
    Kaj Olsen 
    Norway

    On Thu, Jul 29 at 01:45 PM PDT, hendrik wrote:

    Hey Kaj,

    Thanks for the logs.

    Apparently, beaTunes attempt to synchronize with the Music.app while it is very busy and does not react (within a time limit).

    Please open the beaTunes general preferences and turn off automatic synchronization on window activation. To ensure that Music.app and beaTunes show the same, simply run File -> Synchronize every now and then.

    That should solve the issue.

    -hendrik

    Having trouble reading this? View this discussion online: Trial.

    Reply with #ignore to stop receiving notifications for this discussion.


  12. Support Staff 12 Posted by hendrik on 31 Jul, 2021 11:44 AM

    hendrik's Avatar

    Hey Kaj,

    you have selected multiple issues at once (the whole issue list is blue). When you do so, beaTunes only offers solutions it can apply to all issues without user interaction. But for duplicate deletion, user interaction is always required, which results in what you see.

    Try instead to only select a single issue at once and more reasonable choices will be offered.

    Hope this helps,

    -hendrik

  13. 13 Posted by Kaj Olsen on 31 Jul, 2021 11:48 AM

    Kaj Olsen's Avatar

    There is no faster way?

    2700 duplicates that's 5400 clicks on my touchpad...

    Best regards
    Kaj

  14. Support Staff 14 Posted by hendrik on 01 Aug, 2021 09:36 AM

    hendrik's Avatar

    You could try a couple of issues at a time, to see whether beaTunes offers sensible solutions. Sometimes, if the kind of duplicates is very similar, that may also work.

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