Synch problem with itunes

sfrontistis's Avatar


29 Jun, 2021 02:11 PM

Good evening,

After updating itunes to the latest version i am getting synch problem. I am attaching a photo with the message.

Thanks a lot

  1. Support Staff 1 Posted by hendrik on 29 Jun, 2021 07:31 PM

    hendrik's Avatar

    Hey Stelios,

    somehow that photo didn't make it. Could you please send it again?



  2. Support Staff 2 Posted by hendrik on 01 Jul, 2021 09:32 AM

    hendrik's Avatar

    Thanks for the screenshot.

    How did you update iTunes?
    From within iTunes? Or via the Microsoft App Store?

    Typically such problems go away when re-installing iTunes with the iTunes version from the Apple site ( and then restarting the computer.

    Hope this helps,


  3. 3 Posted by sfrontistis on 01 Jul, 2021 04:54 PM

    sfrontistis's Avatar

    Uninstalled itunes version, which was an update from microsoft store,
    installed a version from itunes store and beatunes made a database
    rebuild..everything now ok.

    Thanks a lot

    Stelios Greece

  4. Support Staff 4 Posted by hendrik on 01 Jul, 2021 07:49 PM

    hendrik's Avatar

    Glad that worked out!


  5. hendrik closed this discussion on 01 Jul, 2021 07:49 PM.

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