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Synch problem with itunes

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sfrontistis

29 Jun, 2021 02:11 PM

Good evening,

After updating itunes to the latest version i am getting synch problem. I am attaching a photo with the message.

Thanks a lot
Stelios

• Beatunes.png 16.4 KB

1. Support Staff 1 Posted by hendrik on 29 Jun, 2021 07:31 PM

   

   Hey Stelios,

   somehow that photo didn't make it. Could you please send it again?

   Thanks,

   -hendrik

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2. Support Staff 2 Posted by hendrik on 01 Jul, 2021 09:32 AM

   

   Thanks for the screenshot.

   How did you update iTunes?
   From within iTunes? Or via the Microsoft App Store?

   Typically such problems go away when re-installing iTunes with the iTunes version from the Apple site (https://www.apple.com/itunes/) and then restarting the computer.

   Hope this helps,

   -hendrik

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3. 3 Posted by sfrontistis on 01 Jul, 2021 04:54 PM

   

   Uninstalled itunes version, which was an update from microsoft store,
   installed a version from itunes store and beatunes made a database
   rebuild..everything now ok.

   Thanks a lot

   Stelios Greece

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4. Support Staff 4 Posted by hendrik on 01 Jul, 2021 07:49 PM

   

   Glad that worked out!

   -hendrik

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5. hendrik closed this discussion on 01 Jul, 2021 07:49 PM.