Beatunes playing every song at once when I click play
I just downloaded this. When I click play on Amazon, my library, or Beatport, it plays every song at once and sounds like a horror movie.
Why is this happening? I cannot use it as it stands. Please advise.
Ryan
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Support Staff 1 Posted by hendrik on 29 Jun, 2021 02:47 PM
Hey Ryan,
that's super weird. Can you reproduce this? Nothing should really happen when you click on these items. Is this dark mode or regular mode?
Thanks,
-hendrik
2 Posted by Roy LaCroix on 29 Jun, 2021 07:18 PM
Here is a video of the issue. It happens no matter what I click play on.
It's like an endless feedback loop from hell haha. I kinda wanna sample it
tbh, but definitely not conducive for my workflow or playlist organization.
https://www.dropbox.com/sh/39gz8mbtc84xhls/AAAv0HxqpfctG6_-G9Tn5Abra?dl=0
Support Staff 3 Posted by hendrik on 29 Jun, 2021 07:30 PM
Hey Roy,
thanks so much for the video. It helped me understand the issue.
Could you please
Help
menu)Thank you,
-hendrik
4 Posted by Roy LaCroix on 07 Jul, 2021 07:42 AM
Just reproduced the issue and uploaded the logs. Let me know what you think
I should do.
I would like to have this settled before my gig this weekend if possible.
Thank you guys!
Best,
Roy
Support Staff 5 Posted by hendrik on 07 Jul, 2021 10:22 AM
Hey Roy,
thanks for the logs. I'll take a look at them as soon as I can. No promises regrading this weekend though.
Please remind me of your setup. What hardware, which operating system, if macOS, external sound card?
Thanks!
-hendrik
Support Staff 6 Posted by hendrik on 07 Jul, 2021 11:43 AM
Hey Roy,
OK, it seems to be macOS 10.11.6 on Intel (not ARM/M1), right? And you seem to be using the default/built-in sound card.
I took a look at your logs. It seems the player has trouble with the file
/Users/Ryan/Music/iTunes/iTunes Media/Music/Spice Girls X FREAK ON/Unknown Album/Spice Girls - Wannabe (FREAK ON Remix).mp3
. The weird thing is, that beaTunes simply uses the macOSAVPlayer
for playback (in this case), so nothing fancy is going on.Can you play this song in QuickTime with no problem?
Any chance you can send me the audio file so that I can reproduce the issue?
Thanks,
-hendrik
PS: As a workaround, you could try to set Volume Normalization to Track Replay Gain. You can find this setting in the Playback preferences. There is a chance this will work, because beaTunes won't use the
AVPlayer
for tracks that have a Replay Gain value set.7 Posted by Roy LaCroix on 07 Jul, 2021 06:40 PM
This is happening without anything plugged in at all. I'm on 10.11 El
Capitan. I didn't have any issues with your previous Beatunes V4.
Support Staff 8 Posted by hendrik on 07 Jul, 2021 09:18 PM
Any chance you could send that audio file I have asked for?
I’d like to reproduce the issues.
Thanks.
9 Posted by Roy LaCroix on 07 Jul, 2021 09:31 PM
Yeah I can send the audio file when I get home. In fact, it happens when I click play on any track. I just chose a random one this time.
Sent from a microwave
Support Staff 10 Posted by hendrik on 08 Jul, 2021 08:49 AM
Cool.
Please do send the specific one I asked for, just because it eliminates an uncertainty. That said, it’s also valuable info that it happens for any track.
The track I asked for is mp3 encoded. Does the same issue also happen for other formats, like aac, wav or Apple lossless?
Thanks,
-hendrik
11 Posted by Roy LaCroix on 09 Jul, 2021 02:48 AM
Well as soon as I selected the track replay gain thing, the problem
stopped! I wonder why that worked.
Either way, here is the track.
Support Staff 12 Posted by hendrik on 09 Jul, 2021 08:18 PM
Thanks for the track.
I was unfortunately unable to reproduce the issue on my dev machine, but nevertheless made some changes that may fix the issue, based on your observations and log messages.
Could you please download and install the current dev snapshot from https://www.beatunes.com/download/beaTunes-5-2-24-SNAPSHOT.dmg and let me know, whether it solves the problem? And if not, do you observe any changes?
Thanks,
-hendrik
Support Staff 13 Posted by hendrik on 11 Jul, 2021 02:35 PM
Hey there,
how is that snapshot working for you? Did you have a chance to try it out?
Thanks,
-hendrik
Support Staff 14 Posted by hendrik on 15 Jul, 2021 04:08 PM
Hey!
Just wanted to check in again. Did the snapshot version solve the issue?
Thanks,
-hendrik
Support Staff 15 Posted by hendrik on 28 Jul, 2021 09:08 AM
Hey Ryan,
Just wanted to check in one last time. Did the snapshot solve the issue?
Thanks,
-hendrik