Beatunes playing every song at once when I click play

Ryan's Avatar

Ryan

29 Jun, 2021 06:13 AM

I just downloaded this. When I click play on Amazon, my library, or Beatport, it plays every song at once and sounds like a horror movie.

Why is this happening? I cannot use it as it stands. Please advise.

Ryan

  1. Support Staff 1 Posted by hendrik on 29 Jun, 2021 02:47 PM

    hendrik's Avatar

    Hey Ryan,

    that's super weird. Can you reproduce this? Nothing should really happen when you click on these items. Is this dark mode or regular mode?

    Thanks,

    -hendrik

  2. 2 Posted by Roy LaCroix on 29 Jun, 2021 07:18 PM

    Roy LaCroix's Avatar

    Here is a video of the issue. It happens no matter what I click play on.
    It's like an endless feedback loop from hell haha. I kinda wanna sample it
    tbh, but definitely not conducive for my workflow or playlist organization.

    https://www.dropbox.com/sh/39gz8mbtc84xhls/AAAv0HxqpfctG6_-G9Tn5Abra?dl=0

  3. Support Staff 3 Posted by hendrik on 29 Jun, 2021 07:30 PM

    hendrik's Avatar

    Hey Roy,

    thanks so much for the video. It helped me understand the issue.
    Could you please

    1. Reproduce the issue
    2. Upload your logs right afterwards (you can do so via the app's Help menu)
    3. Let me know, whether you have a special audio setup (like an external sound cards or the like)

    Thank you,

    -hendrik

  4. 4 Posted by Roy LaCroix on 07 Jul, 2021 07:42 AM

    Roy LaCroix's Avatar

    Just reproduced the issue and uploaded the logs. Let me know what you think
    I should do.

    I would like to have this settled before my gig this weekend if possible.
    Thank you guys!

    Best,
    Roy

  5. Support Staff 5 Posted by hendrik on 07 Jul, 2021 10:22 AM

    hendrik's Avatar

    Hey Roy,

    thanks for the logs. I'll take a look at them as soon as I can. No promises regrading this weekend though.

    Please remind me of your setup. What hardware, which operating system, if macOS, external sound card?

    Thanks!

    -hendrik

  6. Support Staff 6 Posted by hendrik on 07 Jul, 2021 11:43 AM

    hendrik's Avatar

    Hey Roy,

    OK, it seems to be macOS 10.11.6 on Intel (not ARM/M1), right? And you seem to be using the default/built-in sound card.

    I took a look at your logs. It seems the player has trouble with the file /Users/Ryan/Music/iTunes/iTunes Media/Music/Spice Girls X FREAK ON/Unknown Album/Spice Girls - Wannabe (FREAK ON Remix).mp3. The weird thing is, that beaTunes simply uses the macOS AVPlayer for playback (in this case), so nothing fancy is going on.

    Can you play this song in QuickTime with no problem?

    Any chance you can send me the audio file so that I can reproduce the issue?

    Thanks,

    -hendrik

    PS: As a workaround, you could try to set Volume Normalization to Track Replay Gain. You can find this setting in the Playback preferences. There is a chance this will work, because beaTunes won't use the AVPlayer for tracks that have a Replay Gain value set.

  7. 7 Posted by Roy LaCroix on 07 Jul, 2021 06:40 PM

    Roy LaCroix's Avatar

    This is happening without anything plugged in at all. I'm on 10.11 El
    Capitan. I didn't have any issues with your previous Beatunes V4.

  8. Support Staff 8 Posted by hendrik on 07 Jul, 2021 09:18 PM

    hendrik's Avatar

    Any chance you could send that audio file I have asked for?
    I’d like to reproduce the issues.

    Thanks.

  9. 9 Posted by Roy LaCroix on 07 Jul, 2021 09:31 PM

    Roy LaCroix's Avatar

    Yeah I can send the audio file when I get home. In fact, it happens when I click play on any track. I just chose a random one this time.

    Sent from a microwave

  10. Support Staff 10 Posted by hendrik on 08 Jul, 2021 08:49 AM

    hendrik's Avatar

    Cool.

    Please do send the specific one I asked for, just because it eliminates an uncertainty. That said, it’s also valuable info that it happens for any track.

    The track I asked for is mp3 encoded. Does the same issue also happen for other formats, like aac, wav or Apple lossless?

    Thanks,

    -hendrik

  11. 11 Posted by Roy LaCroix on 09 Jul, 2021 02:48 AM

    Roy LaCroix's Avatar

    Well as soon as I selected the track replay gain thing, the problem
    stopped! I wonder why that worked.

    Either way, here is the track.

  12. Support Staff 12 Posted by hendrik on 09 Jul, 2021 08:18 PM

    hendrik's Avatar

    Thanks for the track.

    I was unfortunately unable to reproduce the issue on my dev machine, but nevertheless made some changes that may fix the issue, based on your observations and log messages.

    Could you please download and install the current dev snapshot from https://www.beatunes.com/download/beaTunes-5-2-24-SNAPSHOT.dmg and let me know, whether it solves the problem? And if not, do you observe any changes?

    Thanks,

    -hendrik

  13. Support Staff 13 Posted by hendrik on 11 Jul, 2021 02:35 PM

    hendrik's Avatar

    Hey there,

    how is that snapshot working for you? Did you have a chance to try it out?

    Thanks,

    -hendrik

  14. Support Staff 14 Posted by hendrik on 15 Jul, 2021 04:08 PM

    hendrik's Avatar

    Hey!

    Just wanted to check in again. Did the snapshot version solve the issue?

    Thanks,

    -hendrik

  15. Support Staff 15 Posted by hendrik on 28 Jul, 2021 09:08 AM

    hendrik's Avatar

    Hey Ryan,

    Just wanted to check in one last time. Did the snapshot solve the issue?

    Thanks,

    -hendrik

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