.xml error, Com Exception - Synchronization aborted - Other errors.

thomson.gb's Avatar

thomson.gb

16 Jun, 2021 10:17 AM

Hello Hendrik,

Updated iTunes and Beatunes after a system upgrade. A lot has changed all at once here so not sure where to look first. I upgraded to an SSD and almost everything on my system is different. I am now running Windows v20H2, iTunes 12.11.3.17 (and I did set the advanced preference to share .XML files with applications. Beatunes throws the "iTunes Library .xml file not found. error. When I try to synchronize I get additional errors. (see attachments).

I am also including copies of the log files (zipped).

I am moving, so I won't get any time to work with this again until the 1st of next month. So there is no hurry.

Thank You, Hendirik.

Regards.

73
-Grace NNNN
z

  1. Support Staff 1 Posted by hendrik on 16 Jun, 2021 08:24 PM

    hendrik's Avatar

    Hey Grace,

    This looks a lot like beaTunes is not able to communicate via COM.

    My suggestion would be to

    1. Restart your computer
    2. Start beaTunes first, it should then start iTunes automatically

    If this does not work,

    1. please re-install iTunes. Make sure you use the version downloaded directly from Apple, NOT from the MS Windows store.
    2. Restart your computer
    3. Again, please start beaTunes first
    4. If iTunes shows any dialogs, make sure to answer the

    Hope this works!

    -hendrik

  2. Support Staff 2 Posted by hendrik on 17 Jun, 2021 09:42 PM

    hendrik's Avatar

    Hey Grace,

    This looks a lot like beaTunes is not able to communicate via COM.

    My suggestion would be to

    1. Restart your computer
    2. Start beaTunes first, it should then start iTunes automatically

    If this does not work,

    1. please re-install iTunes. Make sure you use the version downloaded directly from Apple, NOT from the MS Windows store.
    2. Restart your computer
    3. Again, please start beaTunes first
    4. If iTunes shows any dialogs, make sure to answer the

    Hope this works!

    -hendrik

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • Please_turn_XML_librar6y_sharing_in_the_iTunes_advanced_preferances_on..png 15.7 KB
  • com_error.png 15.7 KB
  • logs.zip 771 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac