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Multiple root folders does not work

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Eyal Avitan

25 May, 2021 12:32 PM

This comment was split from the discussion: Playlist are empty after relocating songs folders

Hey,
I followed this tutorial to have multiple sources
https://blog.beatunes.com/2016/04/how-to-use-multiple-folders-in-si...
For some reason I cant find some songs there.

also it didnt really work,

Ive changed the location of the songs and the playlist got empty again

1. Support Staff 1 Posted by hendrik on 25 May, 2021 12:34 PM

   

   Since this seems to be a completely different topic, I've moved this to a new discussion.

   For some reason I cant find some songs there.

   I'm not sure I understand. What songs can you not find?

   also it didnt really work,

   Perhaps something went wrong when you manually edited the file? What does your preferences2.xml look like now?

   Ive changed the location of the songs and the playlist got empty again

   Is the second root folder also in an NTFS file system? Or is it on some other hard drive?

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2. 2 Posted by Eyal Avitan on 25 May, 2021 01:01 PM

   

   about the third, its an external hard drive
   about the second, added the preferences2 file,
   and regarding the missing songs, i simply cant find some songs in my file
   system, try relocating them, and they disapeard

   • preferences2.xml 12.6 KB
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3. Support Staff 3 Posted by hendrik on 25 May, 2021 07:06 PM

   

   Thanks for the file. It looks fine to me.

   It does not really matter whether the hard drive is external or internal. But it matters what file system has been used. You can find out, following the advice on this website: https://www.howtogeek.com/681125/how-to-see-a-drives-file-system-on...

   The whole renaming and beaTunes still finding songs is only supported on APFS and NTFS, but not on FAT, ExFAT, SMB or the like.

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4. 4 Posted by Eyal Avitan on 06 Jun, 2021 09:32 AM

   

   Hey the file system of the hrd drive is NTFS, but still doesnt work.

   also, made my first set using the software few days ago, but couldnt find a
   way to export the fles of a playlist to a foder (like the file themself,
   not an xml)

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5. Support Staff 5 Posted by hendrik on 10 Jun, 2021 09:02 AM

   

   the file system of the hrd drive is NTFS

   Weird. Can you please synchronize again and then upload a fresh set of logs? I'd like to see what beaTunes logs about it.

   also, made my first set using the software few days ago, but couldnt find a way to export the fles of a playlist to a foder (like the file themself,
   not an xml)

   beaTunes exports only playlists. If you want to create copies of your music files (e.g. all files in a playlist), you have to do that yourself or ask some other tool to do it.

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6. 6 Posted by Eyal Avitan on 30 Jun, 2021 12:10 PM

   

   Hello, eventually there are too many bugs in the software, and I cant try
   to fix them all, and because its the last day, i would like to refund it.

   sent a demand also in the discussion .

   please let me know when refunded,.

   thanks.

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7. Support Staff 7 Posted by hendrik on 01 Jul, 2021 11:06 AM

   

   Hey Eyal,

   sorry this didn't work out for you. I have issued the refund yesterday.

   Kind regards,

   -hendrik

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8. hendrik closed this discussion on 01 Jul, 2021 11:06 AM.