Playlist are empty after relocating songs folders

Eyal's Avatar


08 May, 2021 08:32 PM

Hey Im making playlist in beatunes and after changing songs folders the playlists are loosing the songs.

the songs are staying under the main directory of ll the music, and i can ftill find the song in the main library/

is there anyway that Beatunes "remember" that a spesific song was in a certain playlist and will keep it there also after relocating the songs beetween folders?


  1. Support Staff 1 Posted by hendrik on 09 May, 2021 11:33 AM

    hendrik's Avatar


    Is this in Windows or Mac any what kind of filesystem do you use (NTFS, APFS, SMB, ...)?



  2. 2 Posted by Eyal Avitan on 09 May, 2021 12:11 PM

    Eyal Avitan's Avatar

    Windows, simple files system (if you mean explorer)

  3. Support Staff 3 Posted by hendrik on 09 May, 2021 02:12 PM

    hendrik's Avatar

    Are your tracks on an external or network drive?

    In any case, could you please upload your logs via Help -> Upload Logs from within your app?

    Thank you!

  4. 4 Posted by Eyal Avitan on 10 May, 2021 05:32 AM

    Eyal Avitan's Avatar

    I actually cant open the software now.
    I have this error:

  5. Support Staff 5 Posted by hendrik on 10 May, 2021 07:13 AM

    hendrik's Avatar

    You’ll have to agree to a database rebuild to get beaTunes to work again. These kinds of things sometimes happen after unclean shutdowns.

  6. 6 Posted by Eyal Avitan on 10 May, 2021 07:43 AM

    Eyal Avitan's Avatar

    thanks regarding the error,

    and ive uploaded the logs

  7. 7 Posted by Eyal Avitan on 10 May, 2021 02:38 PM

    Eyal Avitan's Avatar

    waiting for update

  8. Support Staff 8 Posted by hendrik on 10 May, 2021 09:03 PM

    hendrik's Avatar

    Hey there,

    Thanks for the logs.

    You are using an NTFS filesystem and - in theory - beaTunes should be able to handle small renames through synchronization (when using NTFS). But I believe there is something buggy and will look into and and provide a dev-snapshot as soon as possible with a fix.



  9. Support Staff 9 Posted by hendrik on 16 May, 2021 05:14 PM

    hendrik's Avatar

    Hey Eyal,

    the issue should be fixed in 5.2.22. See also

    After installing 5.2.22 you need to run the synchronization at least once, before the fix takes effect.

    Please let me know, whether this indeed fixes the issue.



  10. 10 Posted by Eyal Avitan on 19 May, 2021 01:54 PM

    Eyal Avitan's Avatar

    thanks, how will I update the software?

  11. Support Staff 11 Posted by hendrik on 19 May, 2021 03:13 PM

    hendrik's Avatar

    Just download the latest version from the website.

  12. 12 Posted by Eyal Avitan on 23 May, 2021 08:59 AM

    Eyal Avitan's Avatar

    This comment was split into a new discussion: Multiple root folders does not work

    I followed this tutorial to have multiple sources
    For some reason I cant find some songs there.

    also it didnt really work,

    Ive changed the location of the songs and the playlist got empty again

  13. hendrik closed this discussion on 25 May, 2021 12:34 PM.

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