Home → Problems →

Cannot get the Application to start..

• Edit

Jed Weitzman

28 Jan, 2010 05:21 PM

Hi there -

I am running Snow Leopard and i believe that i am running the latest version of Java, but i cannot get the program to launch..Helo!

1. Support Staff 1 Posted by hendrik on 28 Jan, 2010 05:26 PM

   

   Hi Jed,

   can you please send me your logs? They should be in ~/Library/Logs/beaTunes
   If they don't exist, please start beaTunes again and check your system logs. Any related messages?

   Thanks,

   -hendrik

   • Edit

2. 2 Posted by Jed Weitzman on 28 Jan, 2010 07:02 PM

   

   Thank you..It just bounces up in the dock....no messages...no launch
   --
   Jed

   • beaTunes.log.zip 215 KB
   • system-error.log.zip 3.39 KB
   • Edit

3. 3 Posted by Jed Weitzman on 28 Jan, 2010 07:03 PM

   

   Sorry for the delay...
   --
   Jed

   • beaTunes.log.zip 215 KB
   • Edit

4. Support Staff 4 Posted by hendrik on 28 Jan, 2010 07:21 PM

   

   Jed:

   no problem. Please simply try to restart it...
   You also might want to update to the latest version (2.1.3).

   Does that solve the issue?

   -hendrik

   • Edit

5. Support Staff 5 Posted by hendrik on 28 Jan, 2010 07:24 PM

   

   You wrote in a different thread that you upgraded... did that solve the issue?

   -hendrik

   • Edit

6. 6 Posted by cdw86 on 14 Feb, 2010 02:53 AM

   

   This program does not work at all. And now I am missing about 50 songs. How do I uninstall?

   • Edit

7. 7 Posted by samkulok on 28 Feb, 2010 04:36 PM

   

   i have the same problem! beatunes 2.1.3 and itunes 9.0.3 on snow leopard. have tried to restart and everything, it never works!

   • Edit

8. Support Staff 8 Posted by hendrik on 28 Feb, 2010 04:39 PM

   

   Samkulok ,

   if you want me to take a look at this, please send me your logs.

   Thanks,

   -hendrik

   • Edit

9. 9 Posted by samkulok on 28 Feb, 2010 05:05 PM

   

   hendrik-

   i cannot find logs for beatunes. i restarted my computer, double clicked on beatunes. it started to bounce in the dock and then itunes started to bounce in the dock. it appears like a screen is about to load and then it all quits and beatunes is no longer in the dock. there is no warning message or anything.

   thanks,
   samkulok

   • Edit

10. 10 Posted by samkulok on 28 Feb, 2010 05:14 PM

    

    i think this is what happened to mine...

    http://help.beatunes.com/discussions/problems/6627-cannot-get-beatu...

    • Edit

11. Support Staff 11 Posted by hendrik on 28 Feb, 2010 06:59 PM

    

    Did you try the suggested solution?

    -hendrik

    PS: Logs are in ~/Library/Logs/beaTunes - the ~ stands for your home directory.

    • Edit

12. 12 Posted by samkulok on 28 Feb, 2010 07:24 PM

    

    is there an uninstaller, or should i simply trash the application? and then, should i download it from a different source than my original email after purchase?

    thanks!

    • Edit

13. Support Staff 13 Posted by hendrik on 28 Feb, 2010 08:49 PM

    

    Just trash it and download from the website.

    -hendrik

    • Edit

14. 14 Posted by samkulok on 28 Feb, 2010 09:20 PM

    

    did not work...the same thing happened. here are my logs...

    thanks,
    samkulok

    • beaTunes_copy.zip 272 KB
    • Edit

15. Support Staff 15 Posted by hendrik on 28 Feb, 2010 09:24 PM

    

    Hi,

    the log clearly shows that the problem can be solved by running beaTunes once as Administrator. Please try that.

    Thanks,

    -hendrik

    • Edit

16. 16 Posted by Jed Weitzman on 28 Feb, 2010 09:35 PM

    

    Jed Weitzman
    Head of Business Development
    INSTANTACTION
    555 West 18th Street
    New York, NY 10011
    212.314.7300 - Main
    212.314.7419 - Direct
    [email blocked]
    www.instantaction.com

    • Edit

17. 17 Posted by samkulok on 28 Feb, 2010 09:46 PM

    

    it is working now! thank you so much!

    • Edit

18. hendrik closed this discussion on 01 Mar, 2010 09:16 AM.