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W10 Synchronization aborts

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jey2424

29 Jan, 2021 01:38 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2021-01-29-083313.zip' by dragging it from your desktop onto the 'Attach File' button below.

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Just installed beatunes on a brand new laptop..... get the error on synch with iTunes: Synchronization was aborted. com4j.ComException: 80040154 CoCreateInstance failed: Class not registered :./com4j.cpp.153 (execution)

* beaTunes: 5.2.19
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.9.1+1-LTS
* Vendor: BellSoft
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 640m
* Registered as: Jed Young

• beaTunes-logs-2021-01-29-083313.zip 857 KB

1. Support Staff 1 Posted by hendrik on 29 Jan, 2021 01:43 PM

   

   Hi Jed,

   the error message means that beaTunes was not able to communicate with iTunes (via COM). Please restart your computer and start beaTunes again. beaTunes should then start iTunes and hopefully that fixes the issue (letting beaTunes start iTunes).

   If not, please re-install iTunes from the Apple website (not from the Microsoft store), restart and then start beaTunes (let it start iTunes).

   Usually this fixes the issue.

   Cheers,

   -hendrik

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2. Support Staff 2 Posted by hendrik on 30 Jan, 2021 12:15 PM

   

   Hey Jed,

   just wanted to check... did you get it to work?

   Have a great weekend,

   -hendrik

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3. 3 Posted by jey2424 on 30 Jan, 2021 12:29 PM

   

   Yes it did. I was able to sync without any issue. Thank you. jed

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4. Support Staff 4 Posted by hendrik on 30 Jan, 2021 12:54 PM

   

   Great! I'll close this thread then.

   Enjoy the weekend,

   -hendrik

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5. hendrik closed this discussion on 30 Jan, 2021 12:54 PM.