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Raymond Willis

20 Jan, 2021 12:37 PM

I have used your free trial and am impressed and was thinking of purchasing but it seems that all my music has gone from my music library and another one has been established. There was no warning of this and is there anyway I can retrieve this? Thank you and enjoy the inauguration

1. Support Staff 1 Posted by hendrik on 20 Jan, 2021 12:40 PM

   

   Hey Raymond,

   but it seems that all my music has gone from my music library and another one has been established.

   That sounds very surprising. What makes you think that's the case?
   Also... do you use iTunes/Music or is this a folder-based music collection?

   Cheers,

   -hendrik

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2. 2 Posted by ray willis on 20 Jan, 2021 01:48 PM

   

   Hi Thanks for your quick reply and I am sorry I have wasted your time. I seem to have two music folders with foldrs inside for each artist. In one those folrders are empty but the data is all there in the other one. ONce again please accept my apologoes as I only discovered this a few moments ago    Regards. Ray Willis
       On Wednesday, 20 January 2021, 12:40:53 GMT, hendrik <[email blocked]> wrote:
    
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3. Support Staff 3 Posted by hendrik on 20 Jan, 2021 08:25 PM

   

   No worries! :-)

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4. hendrik closed this discussion on 20 Jan, 2021 08:25 PM.