Beauties 5.2.18 just shuts down without any error messages; very frustrating! Happens all the time after.
1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2021-01-05-070552.zip' by dragging it from your desktop onto the 'Attach File' button below.
2. Please enter your message to us here.
* beaTunes: 5.2.18
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.9.1+1-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.15.7, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as: val usigan
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Support Staff 1 Posted by hendrik on 05 Jan, 2021 01:13 PM
Hey Val,
that sounds awful. Can you please upload your logs? You can do so from within the application via
Help
->Upload Logs
.Thanks,
-hendrik
2 Posted by Valentin Usigan on 05 Jan, 2021 02:48 PM
Sent directly from help.
Best regards,
Val
Support Staff 3 Posted by hendrik on 05 Jan, 2021 07:20 PM
Hi Val,
thanks, I have received the logs.
I believe this is a memory-related issue. Please follow the advice in this article and increase the max heap memory to 1G by
defaults write -app beaTunes5 /com/tagtraum/beatunes/ -dict-add JVMOptions/ '{"-Xmx"="-Xmx1G";}'
In its About dialog, it should not show a max heap config of
1G
. If not, you might need to restart your computer.When beaTunes v5.2.19 comes out make sure to update. It will address some memory consumption issues.
Hope this helps,
-hendrik