Analysis stopped working

Lance Thornswood's Avatar

Lance Thornswood

24 Dec, 2020 02:32 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-12-23-182643.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

Analysis has been working okay. It's analyzed over 20,000 songs so far.

This afternoon it simply stopped. The status bar says "sending data to server" but nothing happens. If I quit Beatunes, then I see a message momentarily indicating a "javalang nullpointer..." but it only stays on screen for a moment as the app is quitting.

* beaTunes: 5.2.18
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.9.1+1-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.16, x86_64
* Library: Music.app
* Memory: 92m - 2G
* Registered as: Lance Thornswood

  1. Support Staff 1 Posted by hendrik on 24 Dec, 2020 08:53 AM

    hendrik's Avatar

    Hey Lance,

    we experienced a server outage. For now the server is running again.

    Sorry for the inconvenience.

    -hendrik

  2. 2 Posted by Lance Thornswoo... on 24 Dec, 2020 09:55 PM

    Lance Thornswood's Avatar

    No worries! Thanks for your rapid reply.

    Warmest wishes for the new year!

    <lance>

    Lance Thornswood

  3. Support Staff 3 Posted by hendrik on 29 Dec, 2020 11:52 AM

    hendrik's Avatar

    Warmest wishes for the new year!

    Thank you Lance! Hope you have a great start into 2021 as well!

  4. hendrik closed this discussion on 29 Dec, 2020 11:52 AM.

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