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BeaTunes Gets Stuck Analyzing

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Craig

10 Dec, 2020 07:46 PM

Hello. Long-time user of BeaTunes 4 and upgraded to version 5 and now BeaTunes gets stuck when analyzing songs. It starts and goes through a couple then freezes itself and becomes nonresponsive.

Not sure what's going on but I'm trying to analyze a couple hundred songs. Thanks.

1. Support Staff 1 Posted by hendrik on 10 Dec, 2020 07:56 PM

   

   Hey Craig,

   Can you please reproduce the issue and than upload your logs when you encounter it?
   You can do so via the apps Help menu.

   Thanks!

   -hendrik

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2. 2 Posted by Craig on 10 Dec, 2020 08:26 PM

   

   Done. I also just had BeaTunes lock up and subsequently lock-up my computer to the point I had to power cycle to recover.

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3. 3 Posted by Craig on 10 Dec, 2020 08:27 PM

   

   I've uploaded the logs. BeaTunes just froze and froze my computer to the point I had to power cycle to recover.

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4. Support Staff 4 Posted by hendrik on 11 Dec, 2020 11:06 AM

   

   Hi Craig,

   Thanks for the logs.

   It looks like something is really wrong with beaTunes' internal database. I recommend rebuilding it from scratch. To do so, please

   • start beaTunes
   • open the Tools menu
   • choose Rebuild Database
   • restart beaTunes

   Hopefully that will solve the issue.

   Cheers,

   -hendrik

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5. 5 Posted by Craig on 11 Dec, 2020 01:08 PM

   

   Sorry about the double post earlier.

   The sequence of what happens is as follows:
   1. I start BeaTunes and select new library from a directory or folder
   2. BeaTunes loads the song list
   3. I select all songs (200+) and select analyze. Options for analyze are to look up and change title and basic info with fingerprint. Nothing else is selected
   4. BeaTunes successfully updates a few songs then hangs
   5. I am unable to select anything and BeaTunes is no responsive so I wait a few minutes before force quitting it
   6. Sometimes, BeaTunes won’t force quit and locks up computer so I reboot
   7. Either case, my database is broken but that’s probably the result of the crash and not the cause of the crash
   8. I am using a clean install of windows 10

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6. Support Staff 6 Posted by hendrik on 11 Dec, 2020 01:53 PM

   

   Hey Craig,

   Sorry about the double post earlier.

   No worries

   I have looked at your logs and beaTunes seems to wait for fetching lyrics. You may fare better turning the lyrics task off. Same is true for the Last.FM task (tags). beaTunes does not seem to hang (according to the logs). But (again according to the logs) it has a database problem, which is why I recommended the procedure above.

   Did you try it? Or does it not make sense because you always create a fresh library that has never existed before?

   BeaTunes successfully updates a few songs then hangs

   I assume you are looking at the analysis panel, here, right?

   I am unable to select anything and BeaTunes is no responsive so I wait a few minutes before force quitting it

   "Not responsive" —I cannot see a UI hang in the logs. Does resizing the window still work?

   Cheers,

   -hendrik

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7. 7 Posted by Craig on 11 Dec, 2020 03:19 PM

   

   I didn't feel the need to rebuild the database because BeaTunes would force me to rebuild the database every time it started because it would crash every use. I disabled Acronis True Image 2021 which has some antimalware functionality and BeaTunes is running fine now. I'll reenable the Acronis function later and see if that was the culprit.

   BeaTunes's was nonresponsive and I couldn't do anything and the BeaTunes window would gray out and occassionally lock the computer up to a point Windows was nonresponsive as well.

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