Beauties 5.2.15 open with blank dark dray screen with no content

Sanchai Thiewprasertkul's Avatar

Sanchai Thiewprasertkul

17 Nov, 2020 04:50 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-11-17-234723.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.Updated Beauties to version 5.2.15 from 5.2.14. The version 5.2.14 work fine but the new version 5.2.15 just open with blank gray screen with no content on it. It do not crash

Fix please

* beaTunes: 5.2.15
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.9.1+1-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.15.7, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as: Avaxian Avaxian

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  1. Support Staff 31 Posted by hendrik on 01 Dec, 2020 08:37 AM

    hendrik's Avatar

    The test worked as it should

    I guess that means you saw a white window with that black text, right as in my screenshot, right?

    This means it's definitely something in beaTunes, not in Java. I guess I need to do more digging...

  2. Support Staff 32 Posted by hendrik on 01 Dec, 2020 10:31 AM

    hendrik's Avatar

    You both report that using the green button (maximize/normal) "solves" the issue.

    Does regular resizing, i.e. making it a little smaller or larger by dragging the edge of the window also "solve" the issue? Or does it have to go into full screen mode?

  3. 33 Posted by Mark D. McKean on 02 Dec, 2020 12:53 AM

    Mark D. McKean's Avatar

    Yes, I saw the white window with the black text.

    Dragging the edge of the window does indeed immediately reveal the window contents, as does zooming/maximizing. (Option-clicking the green button to zoom has no effect if the window was already zoomed when the app was last launched.)

    Moving the window by dragging from the title bar also forces redraw and reveals the window contents. Minimizing to the Dock (yellow button) and restoring does *not* reveal the window contents, and in addition makes the green button unresponsive until the window is resized manually or the app is quit and relaunched.

  4. Support Staff 34 Posted by hendrik on 03 Dec, 2020 08:31 AM

    hendrik's Avatar

    Thanks, Mark. Those are valuable observation. The fact that a simple resize is sufficient really means that it is only a repaint problem, not something fundamental.

  5. Support Staff 35 Posted by hendrik on 04 Dec, 2020 01:59 PM

    hendrik's Avatar

    Hi guys,

    there is a new dev snapshot at https://www.beatunes.com/download/beaTunes-5-2-16-SNAPSHOT.dmg

    Please give it a shot. Hopefully it solves the issue.

    Thanks,

    -hendrik

  6. 36 Posted by Mark D. McKean on 04 Dec, 2020 05:53 PM

    Mark D. McKean's Avatar

    Nope. Still opens with the blank gray window.

  7. Support Staff 37 Posted by hendrik on 04 Dec, 2020 09:01 PM

    hendrik's Avatar

    Do I dare to ask whether the About screen really shows today's date?

    Darn. I thought I had nailed it with this one. It's quite infuriating, trying to debug something I cannot reproduce. :-/

    I have made one last attempt, the result is (again) at https://www.beatunes.com/download/beaTunes-5-2-16-SNAPSHOT.dmg

    Have a great weekend,

    -hendrik

  8. 38 Posted by Mark D. McKean on 04 Dec, 2020 09:10 PM

    Mark D. McKean's Avatar

    Wiigii! We have a winner! I was about to write this one off too, because when the window first appeared, it was again blank gray, but after three seconds, the content appeared. I launched it three times to make sure it wasn't a fluke.

    Just out of curiosity, what was that final change that made it work?

  9. Support Staff 39 Posted by hendrik on 07 Dec, 2020 04:52 PM

    hendrik's Avatar

    Hey Mark,

    sorry for the late reply. I've just found your message—for whatever reason it had landed in the forum's spam folder. :-/

    Thanks so much again for testing and giving feedback!!

    This last attempt to fix things is admittedly rather crude. It's a timer that fires 3s after the window initially should appear and resizes the window by one pixel programmatically. I'm slightly embarrassed by this hack, but if it works...

    Since you are reporting that it takes 3s from when you see the window until the content appears, I will reduce the interval to something less noticeable and push this out the door.

    Cheers again!

    -hendrik

  10. Support Staff 40 Posted by hendrik on 08 Dec, 2020 01:46 PM

    hendrik's Avatar

    FYI: I have shipped the workaround as part of 5.2.16.

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