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Can't Analyze

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Matt

07 Nov, 2020 04:44 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-11-07-113946.zip' by dragging it from your desktop onto the 'Attach File' button below.

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Hello. I'm a new user, but can't seem to figure out my problem. beaTunes sees my library, and it looks like it analyzes it. However, no tracks show any results. I've tried everything I can think of. Obviously, if I can't use the software I'm not too psyched about spending $35 on it. Please let me know if I'm doing something wrong, or if there's a software problem. Thank you.

* beaTunes: 5.2.13
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.7+10-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.15.7, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as: Matt Norton

• beaTunes-logs-2020-11-07-113946.zip 2.79 MB

1. Support Staff 1 Posted by hendrik on 07 Nov, 2020 05:16 PM

   

   Hi Matt,

   It looks like your files are hosted on an external/mounted drive.

   Is this some special kind of drive?

   Weirdly, even though you run beaTunes on macOS, it seems to be trying to read data from an NTFS volume.

   Can you please describe your setup in more detail?

   Thanks!

   -hendrik

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2. 2 Posted by Matt Norton on 09 Nov, 2020 12:26 AM

   

   Hendrik,

   Thank you for the reply. I have an almost new MacBook Pro and have my music library on a separate hard drive called “Elements”. I’m using a docking station as well, but I’m pretty sure the docking station is transparent, as everything has been perfect through that.

   I built some of the library using TunesKit on a Windows machine, so perhaps that explains the NTFS info. The files are mp3’s.

   Let me know if you need different information, or if you have a next step for me.

   Thank you, Matt

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3. Support Staff 3 Posted by hendrik on 09 Nov, 2020 09:00 AM

   

   Hey Matt,

   it looks like you are using an external drive that has been formatted with the NTFS file system. macOS can read such a file system, but it cannot write to such a system out of the box. So this is not specific to beaTunes.

   You might find some hints in https://medium.com/macoclock/enabling-ntfs-write-in-macos-10-15-cat... that allow you to really use the NTFS (also for writing).

   Once you have either changed your external drive to something better supported by macOS or found a way to make files on your NTFS-formatted drive writable, please let me know, if you still have issues with beaTunes.

   Thanks,

   -hendrik

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4. 4 Posted by Matt Norton on 10 Nov, 2020 12:28 AM

   

   Hendrfik,

   I installed Tuxera and the library mapped perfectly. Thank you for the advice.

   With 1,029 songs, does it strike you as odd that the system won’t suggest even two songs with a 40% match for me?

   Matt

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5. Support Staff 5 Posted by hendrik on 10 Nov, 2020 08:22 AM

   

   With 1,029 songs, does it strike you as odd that the system won’t suggest even two songs with a 40% match for me?

   No, not at all. beaTunes really uses the whole 0-100% scale. Only when all configured rules are matched 100%, you get a 100% overall match.

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