Home → Problems →

Problems with a NAS share

• Edit

Robert

13 Oct, 2020 03:02 PM

Hi,

I got a new NAS (Asustor) and not Beatunes can`t scan tthe files anymore. It aways stops with this message. There is nothing on the NAS that I can do to disable this folder to show up. Is there a way to exclude (or simply skip) a specific folder?

Regards,
Robert

1. 1 Posted by Robert on 14 Oct, 2020 04:54 AM

   

   I`m not sure he uploaded the screenshot.

   • Edit

2. Support Staff 2 Posted by hendrik on 14 Oct, 2020 05:59 AM

   

   It didn’t. Can you please try attaching the screenshot via the web interface. The link is somewhere below.

   Thanks.

   • Edit

3. 3 Posted by Robert on 14 Oct, 2020 06:06 AM

   

   Third try.

   • screenshot.png 52.4 KB
   • Edit

4. Support Staff 4 Posted by hendrik on 14 Oct, 2020 10:24 AM

   

   Ah! There it is.

   Can you please try to sync again and then right afterwards upload your logs via Help -> Upload Logs (from within the application).

   Thank you!

   -hendrik

   • Edit

5. 5 Posted by Robert on 14 Oct, 2020 02:32 PM

   

   Hi Hendrik,

   I uploaded the log and the screenshot from this try.

   Regards,
   Robert

   • screenshot2.png 1.1 MB
   • Edit

6. Support Staff 6 Posted by hendrik on 14 Oct, 2020 04:08 PM

   

   Hi Robert,

   thanks for the logs.

   Can you please download and install the current dev snapshot from https://www.beatunes.com/download/beaTunes-5-2-14-SNAPSHOT.dmg and let me know whether it solves the issue?

   Thank you,

   -hendrik

   • Edit

7. 7 Posted by Robert on 14 Oct, 2020 06:26 PM

   

   Hi Hendrik,

   wow. Fastest fix ever :-) He seems to scan it all fine. But now all/some the files are read only?

   He doesn`t seem to write the changes back. Maybe a reboot will help.

   Regards,
   Robert

   • Edit

8. 8 Posted by Robert on 15 Oct, 2020 07:37 AM

   

   Hi Hendrik,

   It`s working fine. Thanks for the help.

   Regards,
   Robert

   • Edit

9. Support Staff 9 Posted by hendrik on 15 Oct, 2020 07:59 AM

   

   It`s working fine. Thanks for the help.

   Great!

   You are very welcome.

   • Edit

10. hendrik closed this discussion on 15 Oct, 2020 07:59 AM.