abnormal
1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-08-23-102155.zip' by dragging it from your desktop onto the 'Attach File' button below.
2. Please enter your message to us here.
I have problem to play a song, when i play song audio go wrong. Look some delay or effects like echo and its impossibile to stop the play i have to restart the program.
* beaTunes: 5.2.12
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.7+10-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.11.6, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as:
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Support Staff 1 Posted by hendrik on 23 Aug, 2020 10:48 AM
Hi,
Can you please reproduce the issue and upload your log via “Help” -> “Upload Logs”.
Thank you,
-hendrik
2 Posted by Samantha Di Pao... on 23 Aug, 2020 11:06 AM
3 Posted by Samantha Di Pao... on 23 Aug, 2020 01:22 PM
Support Staff 4 Posted by hendrik on 24 Aug, 2020 07:58 PM
HI Samantha,
yes, that's a beaTunes crash log.
In Finder, can you please open the menu "Go" -> "Go To Folder..." and then enter
/Users/samantha/Library/Logs
. There you will find a folder namedbeaTunes
. Can you please attached the whole folder as a zip archive to this discussion?Thank you,
-hendrik