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Samantha's Avatar

Samantha

23 Aug, 2020 08:26 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-08-23-102155.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

I have problem to play a song, when i play song audio go wrong. Look some delay or effects like echo and its impossibile to stop the play i have to restart the program.

* beaTunes: 5.2.12
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.7+10-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.11.6, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as:

  1. Support Staff 1 Posted by hendrik on 23 Aug, 2020 10:48 AM

    hendrik's Avatar

    Hi,

    Can you please reproduce the issue and upload your log via “Help” -> “Upload Logs”.

    Thank you,

    -hendrik

  2. 2 Posted by Samantha Di Pao... on 23 Aug, 2020 11:06 AM

    Samantha Di Paolo's Avatar

    Il giorno 23-ago-2020, alle ore 12:48, hendrik <[email blocked]> ha scritto:

    // Please reply above this line 
    ================================================== 

    I tried but i can’t because from the moment that i start play my computer go in crash




    From: hendrik (Support staff)

    Hi,

    Can you please reproduce the issue and upload your log via “Help” -> “Upload Logs”.

    Thank you,

    -hendrik

    On Sun, Aug 23 at 01:26 AM PDT, Samantha wrote:

    1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-08-23-102155.zip' by dragging it from your desktop onto the 'Attach File' button below.

    2. Please enter your message to us here.

    I have problem to play a song, when i play song audio go wrong. Look some delay or effects like echo and its impossibile to stop the play i have to restart the program.

    * beaTunes: 5.2.12 
    * JVM: OpenJDK 64-Bit Server VM 
    * Version: 11.0.7+10-LTS 
    * Vendor: BellSoft 
    * OS: Mac OS X 10.11.6, x86_64 
    * Library: FileSystem 
    * Memory: 92m - 640m 
    * Registered as:

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  3. 3 Posted by Samantha Di Pao... on 23 Aug, 2020 01:22 PM

    Samantha Di Paolo's Avatar

    Il giorno 23-ago-2020, alle ore 12:48, hendrik <[email blocked]> ha scritto:

    // Please reply above this line 
    ================================================== 

    I found this but i don’t know if is about the program 

  4. Support Staff 4 Posted by hendrik on 24 Aug, 2020 07:58 PM

    hendrik's Avatar

    HI Samantha,

    yes, that's a beaTunes crash log.

    In Finder, can you please open the menu "Go" -> "Go To Folder..." and then enter /Users/samantha/Library/Logs. There you will find a folder named beaTunes. Can you please attached the whole folder as a zip archive to this discussion?

    Thank you,

    -hendrik

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