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abnormal

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Samantha

23 Aug, 2020 08:26 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-08-23-102155.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

I have problem to play a song, when i play song audio go wrong. Look some delay or effects like echo and its impossibile to stop the play i have to restart the program.

* beaTunes: 5.2.12
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.7+10-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.11.6, x86_64
* Library: FileSystem
* Memory: 92m - 640m
* Registered as:

1. Support Staff 1 Posted by hendrik on 23 Aug, 2020 10:48 AM

   

   Hi,

   Can you please reproduce the issue and upload your log via “Help” -> “Upload Logs”.

   Thank you,

   -hendrik

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2. 2 Posted by Samantha Di Pao... on 23 Aug, 2020 11:06 AM

   
   
   

   Il giorno 23-ago-2020, alle ore 12:48, hendrik <[email blocked]> ha scritto:

   
   

   // Please reply above this line  ==================================================  I tried but i can’t because from the moment that i start play my computer go in crash From: hendrik (Support staff) Hi, Can you please reproduce the issue and upload your log via “Help” -> “Upload Logs”. Thank you, -hendrik On Sun, Aug 23 at 01:26 AM PDT, Samantha wrote: 1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-08-23-102155.zip' by dragging it from your desktop onto the 'Attach File' button below. 2. Please enter your message to us here. I have problem to play a song, when i play song audio go wrong. Look some delay or effects like echo and its impossibile to stop the play i have to restart the program. * beaTunes: 5.2.12  * JVM: OpenJDK 64-Bit Server VM  * Version: 11.0.7+10-LTS  * Vendor: BellSoft  * OS: Mac OS X 10.11.6, x86_64  * Library: FileSystem  * Memory: 92m - 640m  * Registered as:

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3. 3 Posted by Samantha Di Pao... on 23 Aug, 2020 01:22 PM

   
   
   

   Il giorno 23-ago-2020, alle ore 12:48, hendrik <[email blocked]> ha scritto:

   
   

   // Please reply above this line  ==================================================  I found this but i don’t know if is about the program

   • hs_err_pid691.log 127 KB
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4. Support Staff 4 Posted by hendrik on 24 Aug, 2020 07:58 PM

   

   HI Samantha,

   yes, that's a beaTunes crash log.

   In Finder, can you please open the menu "Go" -> "Go To Folder..." and then enter /Users/samantha/Library/Logs. There you will find a folder named beaTunes. Can you please attached the whole folder as a zip archive to this discussion?

   Thank you,

   -hendrik

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