Home → Problems →

No communication with iTunes

• Edit

kathy2012f

20 Jan, 2010 08:54 PM

I just downloaded beaTunes 2.1.2
I have iTunes 9.0.2
and Mac OS X.1
I am not computer savvy. I did look under Home/Library/Applications. Nothing came up for beaTunes.

1. 1 Posted by kathy2012f on 20 Jan, 2010 08:55 PM

   

   I apologize for this automatic reply to your email.

   To control spam, I now allow incoming messages only from senders I
   have approved beforehand.

   If you would like to be added to my list of approved senders, please
   fill out the short request form (see link below). Once I approve you,
   I will receive your original message in my inbox. You do not need to
   resend your message. I apologize for this one-time inconvenience.

   Click the link below to fill out the request:

   https://webmail.pas.earthlink.net/wam/addme?a=[email blocked]&id=1nxHzw7yy3Nl34m0

   • Edit

2. Support Staff 2 Posted by hendrik on 21 Jan, 2010 12:36 PM

   

   Hi,

   when you download beaTunes, you download a so called disc image (dmg).
   It typically opens automatically and shows up as "Device" in Finder.

   Do you still have a device called "beaTunes". If so click on it and it should show you a couple of items, one of them "beaTunes2". Simply drag that icon to your "Applications" folder and drop it there. OS X will now copy the application into your Applications folder.

   Once that is done, you can eject that beaTunes device by clicking onto the Eject button on the right of it (or you can simply drag that beaTunes device onto the trash).

   You should now be able to start beaTunes2 from the Applications folder.

   Hope this helps,

   -hendrik

   • Edit

3. Support Staff 3 Posted by hendrik on 21 Jan, 2010 12:37 PM

   

   Or... if installation is not the issue, what exactly is the issue?

   Thanks,

   -hendrik

   • Edit

4. 4 Posted by kathy2012f on 21 Jan, 2010 07:01 PM

   

   I did what you suggested, and beaTunes is in Applications. When I open up Applications which is the same column as beaTunes, I get a message "Cannot use beaTunes2 with this version of Mac OS". I have Mac OS X.1

   Do you have a version of beaTunes that works with Mac OS X?

   Thanks, Kathy

   • Edit

5. Support Staff 5 Posted by hendrik on 21 Jan, 2010 09:16 PM

   

   Hi Kathy,

   Which version of OS X do you have? 10.4, 10.5 or 10.6?

   You can find out by clicking on the Apple in the upper left corner of the screen and then "About This Mac".

   -hendrik

   • Edit

6. 6 Posted by kathy2012f on 21 Jan, 2010 09:47 PM

   

   10.4.11
   Thanks hedrik

   • Edit

7. Support Staff 7 Posted by hendrik on 21 Jan, 2010 09:50 PM

   

   Hi,

   unfortunately 2.1.2 does not work with 10.4 anymore.
   but you could try the previous version, 2.0.19.
   You can get it from http://www.beatunes.com/beatunes-download-old.html

   Thanks,

   -hendrik

   • Edit

8. 8 Posted by kathy2012f on 22 Jan, 2010 06:04 AM

   

   Thank you again Hendrik
   I downloaded beaTunes 2.0.19, and dragged it over to applications.
   I read something on the website saying "Start beaTunes".
   How do I do this?
   Thanks again so much
   Kathy

   • Edit

9. 9 Posted by kathy2012f on 22 Jan, 2010 06:23 AM

   

   Hendrik!

   I GOT IT TO WORK!!!

   Kathy

   • Edit

10. Support Staff 10 Posted by hendrik on 22 Jan, 2010 09:12 AM

    

    Great! I hope you enjoy the application.

    -hendrik

    • Edit

11. 11 Posted by Kampert on 23 Jan, 2010 01:57 AM

    

    I have Win XP itunes 9.0.2.25 and just downloaded your trial version. I have my iTunes music stored on an external drive. I cannot get beaTunes to see it. I have changed general Preferences but it places a grey exclamation point telling me it is out of date and has not bee used in a while. I just added Cd's to it this month. How can I get beaTunes to see my full Library. It shows me a c: drive library with 600 songs but I have over 6,000 on my external.
    Thanks for any help. Kimberly

    • Edit

12. Support Staff 12 Posted by hendrik on 23 Jan, 2010 09:39 AM

    

    Hi Kimberly,

    most likely you have picked the wrong iTunes Music Library file.

    Does beaTunes offer any other files? Note that they don't have to reside on the external drive to describe the audio files on the external drive.

    -hendrik

    • Edit

13. 13 Posted by Kimberly on 23 Jan, 2010 01:52 PM

    

    they only offer those two by default. I did a search and the one itunes references is actually the most current. I didn't realize it would be on my C drive not E. However, it does not show all the music. How can I get it to show all the music? When I try to manually synchronize it tells me I already am.

    • Edit

14. Support Staff 14 Posted by hendrik on 23 Jan, 2010 02:13 PM

    

    It should show you all the music that is exported in that file by iTunes.
    Can you categorize what's missing?

    -hendrik

    • Edit

15. 15 Posted by Kimberly Kamper... on 23 Jan, 2010 02:37 PM

    

    Thank you for your help. I uninstalled and re-installed and everything
    appears to be working fine.
    Kimberly

    hendrik writes:

    • Edit

16. Support Staff 16 Posted by hendrik on 23 Jan, 2010 03:59 PM

    

    Odd, but hey - good!

    -hendrik

    • Edit

17. hendrik closed this discussion on 23 Jan, 2010 03:59 PM.