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BeaTunes is not deleting my duplicates files in my iTunes Library.

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Valerie Derbaudrenghien

19 Jun, 2020 04:04 AM

Hi - I have 11K+. duplicates and when I delete them with BeaTunes, they do not get deleted in my iTunes library. Very annoying.
I work on a MacBook Pro (15-inch, 2018) running Mac OS Catalina version 10.15.5 (19F101). Can anyone help me? Thank you!
Val

1. 1 Posted by Valerie Derbaud... on 19 Jun, 2020 04:42 AM

   

   Hi!

   Thank you for responding and no, none of the articles helped solve the issue.

   I work with BeaTunes version 5.2.9 and the Music App version 10.5.14.

   I look forward to your help.
   Thank you for taking the time.

   Val

   Sent from my iPhone

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2. Support Staff 2 Posted by Hendrik Schreib... on 19 Jun, 2020 06:17 AM

   

   Hey Valerie,

   thanks for your message. Just a preliminary question: Are you aware that applying changes via inspection is a two step process? First you choose and "apply" changes, later you "commit" the pending changes.

   If that's already what you're doing, can you please do the following:

   • Stop beaTunes
   • Download and install the latest dev snapshot from https://www.beatunes.com/download/beaTunes-5-2-10-SNAPSHOT.dmg
   • Start beaTunes and run the inspection for duplicates (you can disable the other inspections in the preferences)
   • Choose a couple of duplicates to delete
   • Commit your pending changes
   • Wait a couple of minutes
   • Check in iTunes
   • Upload your logs via Help -> Upload Logs.

   Hopefully that will give me the info needed to find out what's going on.

   Thank you,

   -hendrik

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