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BeaTunes wont work

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roberto

16 Jan, 2010 09:17 PM

I have just bought Beatunes but it doesnt run. When I click it it popsup a message saying that "it seems that beatunes crashed in the previous run and bla bla bla" and then it opens my itunes but nothing else happens. Note that I had a troal version that i download a couple of years ago installed which i've deleted. Pls let me know how to proceed. Thanks in advance

1. Support Staff 1 Posted by hendrik on 17 Jan, 2010 12:45 AM

   

   Hi,

   are you on OS X or Windows?

   -hendrik

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2. 2 Posted by ROBERTO RODRIGU... on 17 Jan, 2010 04:32 AM

   

   Windows XP.

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3. Support Staff 3 Posted by hendrik on 17 Jan, 2010 09:48 AM

   

   Ok - please send me your logs - perhaps I can find something in there that gives me a hint about what's going wrong.

   The logs on XP are at c:\Documents and Settings\[username]\Local Settings\Application Data\tagtraum industries\beaTunes\logs
   Please just zip the whole folder before you send it.

   Thanks,

   -hendrik

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4. 4 Posted by Kevin M on 21 Jan, 2010 07:04 AM

   

   I'm having the same problem as Roberto. Where should I send my logs?

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5. Support Staff 5 Posted by hendrik on 21 Jan, 2010 12:22 PM

   

   You can either attach it to a message in this thread/discussion or start a new one.
   Alternatively, you can simply start a new private discussion by sending an email to [email blocked]

   -hendrik

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6. 6 Posted by ROBERTO RODRIGU... on 22 Jan, 2010 11:17 PM

   

   Kevin, I have update my itunes and then it worked out. Hope that helps you too. Good luck!

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7. 7 Posted by ROBERTO RODRIGU... on 22 Jan, 2010 11:19 PM

   

   Hendrik, Sorry I didnt updated before on my progress. I've updated my itunes and then tryed the instalation of Beatunes and that worked fine.

   Regards,

   -Roberto

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8. Support Staff 8 Posted by hendrik on 23 Jan, 2010 09:43 AM

   

   Kevin,

   I realized that the email address I posted was wrong - it was missing a 'p'.
   I just corrected the post, but this also means that if you have sent me your logs to the misspelled email address, I didn't get them.

   Sorry,

   -hendrik

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9. 9 Posted by ROBERTO RODRIGU... on 23 Jan, 2010 01:10 PM

   

   you've sent this message to the wrong recipient.

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10. Support Staff 10 Posted by hendrik on 23 Jan, 2010 02:07 PM

    

    Roberto - it's public discussion that both you and Kevin are involved in - so Kevin got it as well. Thanks, though!

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