BeaTunes wont work

roberto's Avatar


16 Jan, 2010 09:17 PM

I have just bought Beatunes but it doesnt run. When I click it it popsup a message saying that "it seems that beatunes crashed in the previous run and bla bla bla" and then it opens my itunes but nothing else happens. Note that I had a troal version that i download a couple of years ago installed which i've deleted. Pls let me know how to proceed. Thanks in advance

  1. Support Staff 1 Posted by hendrik on 17 Jan, 2010 12:45 AM

    hendrik's Avatar


    are you on OS X or Windows?


  2. 2 Posted by ROBERTO RODRIGU... on 17 Jan, 2010 04:32 AM


    Windows XP.

  3. Support Staff 3 Posted by hendrik on 17 Jan, 2010 09:48 AM

    hendrik's Avatar

    Ok - please send me your logs - perhaps I can find something in there that gives me a hint about what's going wrong.

    The logs on XP are at c:\Documents and Settings\[username]\Local Settings\Application Data\tagtraum industries\beaTunes\logs
    Please just zip the whole folder before you send it.



  4. 4 Posted by Kevin M on 21 Jan, 2010 07:04 AM

    Kevin M's Avatar

    I'm having the same problem as Roberto. Where should I send my logs?

  5. Support Staff 5 Posted by hendrik on 21 Jan, 2010 12:22 PM

    hendrik's Avatar

    You can either attach it to a message in this thread/discussion or start a new one.
    Alternatively, you can simply start a new private discussion by sending an email to [email blocked]


  6. 6 Posted by ROBERTO RODRIGU... on 22 Jan, 2010 11:17 PM


    Kevin, I have update my itunes and then it worked out. Hope that helps you too. Good luck!

  7. 7 Posted by ROBERTO RODRIGU... on 22 Jan, 2010 11:19 PM


    Hendrik, Sorry I didnt updated before on my progress. I've updated my itunes and then tryed the instalation of Beatunes and that worked fine.



  8. Support Staff 8 Posted by hendrik on 23 Jan, 2010 09:43 AM

    hendrik's Avatar


    I realized that the email address I posted was wrong - it was missing a 'p'.
    I just corrected the post, but this also means that if you have sent me your logs to the misspelled email address, I didn't get them.



  9. 9 Posted by ROBERTO RODRIGU... on 23 Jan, 2010 01:10 PM


    you've sent this message to the wrong recipient.

  10. Support Staff 10 Posted by hendrik on 23 Jan, 2010 02:07 PM

    hendrik's Avatar

    Roberto - it's public discussion that both you and Kevin are involved in - so Kevin got it as well. Thanks, though!

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