License key

Emma weeks's Avatar

Emma weeks

25 Apr, 2020 05:07 PM

I purchased a licence key yesterday lunchtime for the full version of beatunes 5 but I’ve still not received my email with the licence key. Could you please send it to me?

Many thanks
Emma Weeks

  1. Support Staff 1 Posted by hendrik on 25 Apr, 2020 06:31 PM

    hendrik's Avatar

    Hi Emma,

    apparently there was a typo in your email address, which is why you didn't receive the license email. I have just re-sent it to your correct address.

    When entering the license info, please use the misspelled address. Otherwise the key won't work. This has no disadvantage for you—I have corrected the address in the customer database.

    Have a great weekend,


  2. 2 Posted by emma weeks on 25 Apr, 2020 08:28 PM

    emma weeks's Avatar

    Hi Hendrik

    So sorry for the mistake and thank you for clearing it up and getting back to me so quickly.


    Sent from my iPhone

    On 25 Apr 2020, at 19:32, hendrik <[email blocked]> wrote:


  3. Support Staff 3 Posted by hendrik on 26 Apr, 2020 07:05 AM

    hendrik's Avatar

    Hey Emma,

    no worries—I hope you like the software. If you have any questions, please start a new discussion here.

    Have a great Sunday,


  4. hendrik closed this discussion on 26 Apr, 2020 07:05 AM.

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