Synchronizing stalled

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rwik

11 Mar, 2020 06:30 AM

Running BeaTunes 5.2.6 which I downloaded several days ago. Today I upgraded my mac to 10.15.3 "Catalina". Attempting to synchronize. Progress bar stalled at about 30%. I have tried re-starting both BeaTunes and the Music App. I have also done a Database repair of BeaTunes. Since it is now late in the evening here, I will see if there is a change in the morning.

Any suggestions?

  1. 1 Posted by rwik on 11 Mar, 2020 06:36 AM

    rwik's Avatar

    I just noticed that and important smart playlist in my music app is not listed in BeaTunes. Perhaps that information would be useful.

  2. Support Staff 2 Posted by hendrik on 11 Mar, 2020 10:39 AM

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    Hi,

    please upload you logs via Help -> Upload Logs from within the application. Perhaps it contains information that lets me diagnose the issue.

    Thanks,

    -hendrik

  3. 3 Posted by niftydormouse on 11 Mar, 2020 04:19 PM

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    Hendrik,

    Just sent you the logs as requested. The Synchronization apparently finished during the night. /the progress bar is gone but the list is a mess. There are several folders and playlists that are duplicated and that playlist I mentioned previously is still missing.

    Thank you for your help.

    Rwik

  4. Support Staff 4 Posted by hendrik on 12 Mar, 2020 09:38 AM

    hendrik's Avatar

    Hi,

    can you please try to run synchronization via the File menu again and if asked, do a forced synchronization? If that does not help, does restarting and syncing again via the File menu perhaps help?

    What's the name of the playlist that is still missing?

    Thanks,

    -hendrik

  5. 5 Posted by niftydormouse on 12 Mar, 2020 04:27 PM

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    Hendrik,

    Just now I re-started BeaTunes and synchronization, it went very fast but nothing changed, I immediately started a second one from the file menu and when asked, did a forced synchronization. It is proceeding very slowly. I will report later on the results.

    The missing playlist is called “Now”. As mentioned, it is an Apple smart playlist. Although I use BeaTunes to build my playlists I still play them from Apple’s music app. The “Now” playlist starts the day empty because it is only used as a filter on the playlist I have built for that day.

  6. 6 Posted by niftydormouse on 12 Mar, 2020 04:52 PM

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    Hendrik,

    The latest synchronization seems to have stalled at the very end. That is, the progress bar is at 100% but nothing further is happening.

    Since I tried a repair of the database even before writing you on the subject, perhaps I should go ahead and try a rebuild of the database?

    Thanks
    Rwik

  7. Support Staff 7 Posted by hendrik on 12 Mar, 2020 06:06 PM

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    Could you please upload a fresh set of logs?

    Also, what about that one playlist you’ve mentioned? Problem solved? If not, what’s the name of the list?

    Thanks!

  8. 8 Posted by niftydormouse on 12 Mar, 2020 06:34 PM

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    Hendrik,

    Just sent a fresh set of logs. The most recent synch now shows the missing playlist titled “Now”. However, there are several duplications in the updated list. I have attached a couple screen shots of the
    BeaTunes sidebar

    Rick

  9. Support Staff 9 Posted by hendrik on 12 Mar, 2020 07:21 PM

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    Thanks for the logs.

    The "stalling" you observe is a side effect of how certain properties are handled under 10.15. They cannot be imported in a fast way, but must be obtained using a script (see also this article). When you "force" a synchronization or you sync for the first time, this will take a while, in your case (with 34509 tracks) multiple minutes. Not "forcing" a sync should avoid this issue.

    Regarding duplicated playlists, I am puzzled. It seems that that's what the ITLibrary Framework by Apple is reporting.

    -hendrik

  10. 10 Posted by niftydormouse on 12 Mar, 2020 08:46 PM

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    Hendrik,

    Based on your last response I have begun carefully deleting the duplicate folders from beaTunes. I thought it would be useful for you to know that they all seem to pertain to a pair of audiobooks (not podcasts) that I have not listened to for a while. I have confirmed that while the files are still in the finder, they are not in the Music app.

    I have moved these files to a folder outside the music folder on my external drive.

    As for the “missing” playlists, it appears that when Apple playlists (at least Smart Playlists) are empty, they do not show up in beaTunes. The “Now” playlist referred to before, since it is currently populated, shows up. On the other hand, I have a folder called “b. Grouping” which in the Music App contains 8 Smart Playlists. All of them are currently vacant in Music, so they are not seen in BeaTunes, only the vacant folder.

    Finally, there are two Smart Playlists near the bottom of the beaTunes list that pertain to the only podcast I own. Since they are Smart Playlists they can’t be deleted from beaTunes even though they don’t appear in Music. Any suggestions?

  11. Support Staff 11 Posted by hendrik on 17 Mar, 2020 09:36 AM

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    Hi Rwik,

    thanks for your detailed report and sorry about my late reply.

    I thought it would be useful for you to know that they all seem to pertain to a pair of audiobooks (not podcasts) that I have not listened to for a while. I have confirmed that while the files are still in the finder, they are not in the Music app.

    This is very enlightening.

    As you certainly know, with macOS 10.15, Apple decided to split up iTunes into multiple different apps. This effectively killed the concept of having podcasts, audiobooks, and music in one playlist. Apple made that impossible. The fact that you are seeing these strange playlists is probably an artifact of the transition.

    As for the “missing” playlists, it appears that when Apple playlists (at least Smart Playlists) are empty, they do not show up in beaTunes. The “Now” playlist referred to before, since it is currently populated, shows up. On the other hand, I have a folder called “b. Grouping” which in the Music App contains 8 Smart Playlists. All of them are currently vacant in Music, so they are not seen in BeaTunes, only the vacant folder.

    Indeed beaTunes does not import empty Smart Playlists. This is to avoid displaying empty standard lists like "Music Videos" or "TV & Movies", which Music.app internally presents like Smart Playlists to beaTunes.

    Finally, there are two Smart Playlists near the bottom of the beaTunes list that pertain to the only podcast I own. Since they are Smart Playlists they can’t be deleted from beaTunes even though they don’t appear in Music. Any suggestions?

    If you want to get rid of them, I'd delete them via AppleScript.

    Cheers,

    -hendrik

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