beaTunes won't analyze my itunes library

Raymond Stewart's Avatar

Raymond Stewart

09 Feb, 2020 04:58 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2020-02-08-225339.zip' by dragging it from your desktop onto the 'Attach File' button below.

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* beaTunes: 5.2.5
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.4-BellSoft+10
* Vendor: BellSoft
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 640m
* Registered as: Raymond Stewart

  1. Support Staff 1 Posted by hendrik on 09 Feb, 2020 10:23 AM

    hendrik's Avatar

    How so?
    Is there any error message?

  2. 2 Posted by Raymond Stewart on 09 Feb, 2020 04:34 PM

    Raymond Stewart's Avatar

    no error msg just won’t bpm analyze. new pc & icloud downloaded itunes
    library, beatunes seems to not recognize the itunes library

  3. Support Staff 3 Posted by hendrik on 09 Feb, 2020 06:39 PM

    hendrik's Avatar

    Did you download iTunes from Apple of from via the Microsoft store?

    Can you please upload your logs (from within beaTunes -> Help -> Upload Logs)?

    Thanks!

  4. 4 Posted by Raymond Stewart on 09 Feb, 2020 08:24 PM

    Raymond Stewart's Avatar

    not exactly sure but i think via microsoft store, i sent upload logs

  5. 5 Posted by Raymond Stewart on 09 Feb, 2020 08:29 PM

    Raymond Stewart's Avatar

    also i can’t play songs from beatunes library, err msg: beatunes cannot
    play items from icloud

  6. Support Staff 6 Posted by hendrik on 09 Feb, 2020 11:35 PM

    hendrik's Avatar

    not exactly sure but i think via microsoft store, i sent upload logs

    If it's from MS, please download the Apple version from https://www.apple.com/itunes/download/win64

    also i can’t play songs from beatunes library, err msg: beatunes cannot play items from icloud

    beaTunes can only play locally stored files, i.e. no iCloud files.

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