Not Syncing

jim's Avatar

jim

16 Jan, 2020 01:20 PM

i get 'an error occurred: Sunchronization was aborted'

its a very big iTunes library

  1. 1 Posted by jim wood on 16 Jan, 2020 02:05 PM

    jim wood's Avatar

    beatunes 5

    Mac OS High Sierra

    with iTunes

  2. Support Staff 2 Posted by hendrik on 16 Jan, 2020 03:45 PM

    hendrik's Avatar

    Hey Jim,

    its a very big iTunes library

    How many tracks?

    beatunes 5

    Which version exactly?

    Any chance you can upload your logs right after synchronization failed using Help -> Upload Logs from within the application?

    Thanks!

    -hendrik

  3. 3 Posted by jim wood on 16 Jan, 2020 06:26 PM

    jim wood's Avatar


    On 16 Jan 2020, at 15:45, hendrik <[email blocked]> wrote:

    // Please reply above this line 
    ================================================== 

    From: hendrik (Support staff)

    Hey Jim,

    its a very big iTunes library

    How many tracks?

    110,000

    beatunes 5

    Which version exactly?

    5.2.5



    Any chance you can upload your logs right after synchronization failed using Help -> Upload Logs from within the application?





    Thanks!

    -hendrik

    On Thu, Jan 16 at 06:05 AM PST, jim wood wrote:

    beatunes 5

    Mac OS High Sierra

    with iTunes

    Having trouble reading this? View this discussion online: Not Syncing.

    Reply with #ignore to stop receiving notifications for this discussion.


  4. Support Staff 4 Posted by hendrik on 16 Jan, 2020 06:49 PM

    hendrik's Avatar

    Hey Jim,

    Thanks.

    Yes... 110k tracks is indeed very large...

    Did the last synchronization, before you uploaded the logs, actually fail?
    It looks to me like it succeeded.

    A previous attempt at synchronization did fail though, due to a timeout. Restarting beaTunes and attempting the synchronization probably solved the issue.

    Cheers,

    -hendrik

  5. 5 Posted by jim wood on 16 Jan, 2020 09:10 PM

    jim wood's Avatar

    ran ‘rebuild / repair database’ a couple of times… and youre right, it seems to have sync’d this time…

    all good.. thanks for the response..

    jim

    On 16 Jan 2020, at 18:49, hendrik <[email blocked]> wrote:

    // Please reply above this line
    ==================================================

    From: hendrik (Support staff)

    Hey Jim,

    Thanks.

    Yes... 110k tracks is indeed very large...

    Did the last synchronization, before you uploaded the logs, actually fail?
    It looks to me like it succeeded.

    A previous attempt at synchronization did fail though, due to a timeout. Restarting beaTunes and attempting the synchronization probably solved the issue.

    Cheers,

    -hendrik

  6. Support Staff 6 Posted by hendrik on 17 Jan, 2020 09:02 AM

    hendrik's Avatar

    ran ‘rebuild / repair database’ a couple of times… and youre right, it seems to have sync’d this time…

    Just for your info: repair and rebuild are two very different things. One just ensures the integrity of the embedded SQL database (that's repair), the other deletes and rebuilds the whole database based on your audio files (that's rebuild). Rebuild should take close to forever for a collection of your size, while Repair is relatively fast.

    Just figured it's worth pointing out.

  7. hendrik closed this discussion on 23 Jan, 2020 09:17 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac