thanks for your email. This is an automated response. Your message has been added to the queue and I'll be taking a look as soon as I can. On workdays, I usually try to respond to requests within 24 hours.
Based on your email, our automated helpdesk system believes you should check out the following articles in our FAQ:
If this email is about a beaTunes bug, please make sure you let me know, which versions of beaTunes (and iTunes) you are using. Also, please let me know, what operating system version you are using. Please state the actual numbers and don't just say “latest”. Last but not least, please let me know, whether you are using beaTunes with or without iTunes.
Can you reproduce the issue when you restart your computer and then first start beaTunes? beaTunes should then automatically start iTunes and then synchronization should be possible. If that does not work, i.e. iTunes is not started by beaTunes, have you ever looked into method 1 from this article?